We are pleased to announce the launch of the DLP Upgrade Service Delivery Resource Kit (SDRK)! This is the third in a series of DLP core service offerings that have been developed to enable our community of service delivery consultants. This Service Delivery Recourse Kit contains IP (Intellectual Property) and methodology which align with the features applicable to the latest product release of DLP (Data Loss Prevention). This SDRK is available to Symantec Partners (via PartnerNet / SymIQ for Partners) and Symantec personnel (via SymIQ), effective immediately.
Numerous updates and additions have been incorporated into the collateral in support of this launch, including (but not limited to):
- Updates and enhancements to the Service Delivery Training courseware with a focus on upgrade Tips & Recommendations.
- Addition of upgrade activities included in the sample Project Plans provide more detail, especially for larger deployments where dedicated project managers are required.
- Upgrade Pre-Engagement Questionnaire
The Pre-Engagement Questionnaire has been updated and enhanced to provide a more focused approach for the initial assessment of the customer and their current-state DLP environment in preparation for a DLP upgrade.
- NEW!!! Upgrade Strategy Report!
In addition to the already extensive list of templates and reports is a new Upgrade Strategy report template designed to provide our customers with a record of what actions, recommendations and changes took place in their environment during the upgrade process. This document will detail their current-state, what modifications were made to their infrastructure and configuration, as well as why these changes were recommended based on inputs from the assessment workshops.
Partner Consultants and their company are required to meet the following criteria in order to obtain access to the Service Delivery Resources Kit (SDRK) contents:
- Active status in Symantec Specialized Partner or Master Specialized Partner program
- Access to SymIQ for Partners /PartnerNET
Symantec Partners to use the following external link:
Symantec Employees to use the following internal link:
We would like to acknowledge Denis Kattithara for his tremendous development efforts and contributions in driving towards a successful completion of this project.
For any questions or comments, please contact:
Mitch Eich Senior Product Manager (ESG), Global Consulting Enablement
Brian Brotschi Director, Global Consulting Enablement