The Create Image Task fails with generic error:
"ErrorMessage: The Exception have occured in Client Imaging Task. Exception has occured in File Tcube_ClientCaptureImage.cpp at Line No 815. Type of exception is ClientCaptureImageException. Error Description is Child Process returned an error. The exit code from process is 1. Value of Windows error code = 183 and message is Cannot create a file when that file already exists."
1 - Investigating the log folder of the client machine in Automation:
X:\program files\symantec\deployment\logs\
We noticed some Ghost .dmp and txt log files were present; this means Ghost has failed and generated the logs
2 - There are two GHOSTERR_.txt files:
On the first the error is:
"Error Number: 51928
Message: Invalid URL failed to create the image file.
HTTP Result: 401, SSL error: 0"
This error is quite misleading
On the second:
"Error Number: 29003
Message: Bad block(s) encountered on read: Win32 error: (0x0000045d)
Message description : The request could not be performed because of an I/O device error."
3 - Please note the logs will also give some more info regarding the client machine "volumes"(drives) structure:
FilesystemManager diagnostic...
===============================
Volume 1
VolumePos: 1.2:
DriveLetter: C:
Description: 465.54GB Disk 0 Offset 230MB 465.54GB ST500DM002-1BD14 HP74
Volume 2
VolumePos: 1.1:
DriveLetter:
Description: 101MB Disk 0 Offset 129MB 101MB ST500DM002-1BD14 HP74
Volume 3
VolumePos: 80.1:
DriveLetter:
Description: 101MB Disk 79 Offset 129MB 101MB OS Volumes
Volume 4
VolumePos: 80.2:
DriveLetter: C:
Description: 465.54GB Disk 79 Offset 230MB 465.54GB OS Volumes
As from info above we can see there is a drive 80 present
4 - Drive 80 is the OS volume
This is not a physical drive, but rather the total of all drives listed. This is so that you can backup your entire system with multiple hard disks into a single image if you need to.
http://www.symantec.com/docs/TECH110680
FIX:
5 - Open advanced of the create image task:
6 - Put 80 instead of 1 at Source disk (-SRC):"
7 - Test the "capure image job"
NOTE:
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