Duplicate Date Information in Servicedesk Reports
Many user have expressed dismay at seeing duplicate date information when they generate custom reports in Servicedesk. The simple answer is that when generating the report they are including too much information. In addition to the standard process and incident fields, they are also electing to show All Tasks. This automatically adds duplicate date information to the report, and is unnecessary. Simply remove that from the report, and you will have the output date formatted that you require.