Helpdesk does not push the status of a parent incident to child incidents out of the box unless the incidents have certain properties set. To enable parent->child status updating, simply import the incident rule in this XML.
The specific property that must be set on an incident in order for it to inherit the status of the parent incident is "Parent Link Type" which must equal "Inherit Status". By default all incidents have a "Parent Link Type" of "Simple" so the built in automation rules that allow for parent->child status updating don't apply.
This XML file will set the "Parent Link Type" on all incidents that have been linked to a parent incident to "Inherit Status".
By clicking the download link below, you agree to the terms and conditions in the Altiris Juice Software License
|Support:||User-contributed tools on the Juice are not supported by Altiris Technical Support. If you have questions about a tool, please communicate directly with the author by visiting their profile page and clicking the 'contact' tab.|