Customers are encouraged to contact their Symantec Sales Representative in order to purchase crossgrade licenses to the suite.
Symantec Corporation will be discontinuing the availability of CMDB Solution 7.0. This solution will be consolidated into the Altiris Asset Management Suite 7.0. The functionality of this standalone solution will continue to exist in the Altiris Asset Management Suite 7.0. In order to continue to receive upgrades and extend the value of your investment, it is recommended that you contact your Symantec Sales Representative to purchase crossgrade licenses from CMDB Solution 7.0 to Asset Management Suite 7.0
This letter details the key dates that are of importance to you:
End of Life: As of September 7, 2010. Symantec Corporation will begin to End of Life ("EOL") the product(s) identified in this notification, including any Maintenance Packs and/or patches for each version, in all released languages.
End of Availability: End of Availability will be September 7, 2010. At this time, no additional product licenses will be available for purchase. Customers may continue to purchase renewals for maintenance contracts up to September 7, 2011.
Standard Support: Provided the customer maintains a current maintenance contract for the product, Symantec will provide Standard Support for issues at all severity levels until September 7, 2011.
Partial Support: Partial Support begins on September 7, 2011. Our technical support engineers may provide you with known fixes/patches/workarounds, existing Maintenance Packs, or information from our Technical Knowledge Base in response to your request for assistance.
End of Support Life: As of September 7, 2012, Symantec will cease providing any and all levels of Standard Support or Partial Support, for all versions of CMDB Solution 7.0.
Symantec Product
Version
End of Life Clock Begins
End of Standard Support and Start of Partial Support
End of Support Life
CMDB Solution
7.0
September 7, 2010
September 7, 2011
September 7, 2012