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Archiving and eDiscovery Community Blog

Enterprise Vault and Shared Mailboxes

Created: 10 Sep 2012 • Updated: 29 May 2014
Rob.Wilcox's picture
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A question arose today on the Symantec Connect Forums relating to Shared Mailboxes.

The question was :

"What happens in those Shared Mailboxes, if they're not EV enabled"

Well, the scenario described is that the primary mailbox IS enabled for archiving, but the secondary/shared mailbox isn't. I did a short video which shows the answer.  It's not Connect Forum quality so I've not submitted it to the Video section!


(Note: There is no sound on the video)

Basically though you can see two things :

* When you go in the Shared Mailbox, the toolbar/ribbon icons remain the same.  The Outlook Add-in doesn't adapt itself to the mailbox that you have selected.

* When you manually archive an item you can't - you get an error.

In addition to this, if you try to archive items using the background/scheduled/run-now archiving, none of the items in the shared mailbox are touched - as you would expect.