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Enterprise Vault

Enterprise Vault Client for Outlook 2010 - Release Information

Created: 13 Oct 2010 • 72 comments
Alex Brown's picture
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I’m very pleased to announce that we will very shortly be making available a production Enterprise Vault client for Outlook 2010.

The EV 9.0.1 client will be made available earlier than the full 9.0.1 release (which is scheduled for release later in the year) and will be released on the 22ndOctober 2010. On this date the EV 9.0.1 client will be uploaded to Symantec FileConnect and will be available to download from Monday 25thOctober onwards.

The early release 9.0.1 client will be fully supported for production use and will offer support for Outlook 2003, 2007 and 2010 (32bit and 64bit). It will be supported against EV Server versions 8.0.4 and 9.0. It will also offer English language support only (full internationalisation will only occur in time for the full 9.0.1 kit release later in the year). More information, including full documentation, will be included in the client kit.

 

Alex.

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Maverik's picture

Thanks Alex.  Great News.

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AndrewB's picture

great news indeed!

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

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Paul Trifunovich's picture

Will the client also support 8.0 SP3 or will I need to upgrade to SP4?

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Rob.Wilcox's picture

You will need to upgrade, it's SP 4 and upwards.

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Paul Trifunovich's picture

OK. Thanks for the fast response. :)

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PaTryptik's picture

That is a tremendous good news for us.  Thanks !!!

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George Tzikas's picture

ABout tim, Good job Symantec, cant wait for MONDAY now!!!!!!

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Mohammed Khawaja's picture

Is Outlook 2010 supported with EVault 2007 (Evault 7.5 SP4)

Mohammed Khawaja

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Rob.Wilcox's picture

No, it is not.

 

Per the comments above it needs at least :

<snip>

It will be supported against EV Server versions 8.0.4 and 9.0

</snip>

(and EV 8.0.5 will be supported too, when it is available)

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krismason's picture

Looking forward to testing it out with 2010

 

So we would like to contiune running EV8 SP4 but evaluate the extensions for Outlook 2010 before we roll it out on FileConnect we only have EV8 sp4 how do I download just the new extensions?

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Rob.Wilcox's picture

From Monday onwards you'll be able to download it .. it takes a "few days" for it to get there, from when it's sent.

 

You can continue running 8 SP 4 server, and if you apply the hotfix (detailed in the release notes with the client kit) on to your 8 SP 4 server, you'll be able to use the new client on some test machines, against your 8 SP 4 server.

 

Hope that helps.

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mjukast's picture

One question:

The client for outlook 2010 that will be released now in coming days, is that the one that will be shipped with the full release of enterprise vault 9.0.1 when it's released later? Or are this just an upgrade of the current one that was released with full release of enterprise vault 9.0.0 earlier this year?

Thanks in advanced,

Joakim Lindberg

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Rob.Wilcox's picture

The EV Outlook Addin version that ships with the "full" 9.0.1 build later, will likely be newer.  In other words the one which comes with the full 9.0.1 will likely include other fixes that are added to the code base between the one released now, and when the 9.0.1 version is shipped.

 

Does that help?

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mjukast's picture

That helped. Thanks for the answer.

Regards,

Joakim Lindberg

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goAtsy's picture

Hello,

With "English language support only" I assume it means that the EV-client is only localized to english as of now, but that it still support Outlook in other locales than english. Is that correct?

My customer is about to deploy Office 2010 but wants to keep Outlook 2007 because the EV-client that support Outlook 2010 isn't yet available in their locale. I personally would like them to deploy Outlook 2010 with the english EV-client and then migrate to the localized one when its available.

Is it possible to do, and would it be a simple MSI-install over the existing installation?

Thanks in advance

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Rob.Wilcox's picture

I'd like to suggest posting this under a new topic, if you could?

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goAtsy's picture

Ok,

I posted it in the Backup & Archiving forum

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krismason's picture

Hi Rob,

So I dont have a serial for 9 but I do for version 8, 2 serials infact. If I logon to FileConnect it requests my serial and then just shows me v8 sp4, How can I download just the 9.0.1 user extensions for eval with our new office 2010 install (that we have a few people UAT'ing at the moment) without getting a serial for v9.0.1?

Thanks

Kris

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TonySterling's picture

Do you have your upgrade notification?

This might help:

http://customercare.symantec.com/app/answers/detai...

 

Worst case scenario contact Customer Care, not Support, and they will help you through the process. 

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Rob.Wilcox's picture

By the way, you may have just been trying a bit early.  As far as I know, the files are there now on FileConnect.

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krismason's picture

Perfect Thanks @TonySterling

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Paul Trifunovich's picture

OK, I have installed the new client on a test VM with Outlook 2010. As I understand it from the posts above, at least 8.0 SP4 is required for the new client; but ours is running 8.0 SP3 and everything seems fine.

Can someone highlight the problems we are likely to encounter with this configuration? I am looking at maybe delaying upgrading the server until 9.0.1 is fully released, but we still need to start rolling out office 2010 first and avoiding having to apply a service pack first would be a boon.

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Rob.Wilcox's picture

The issues you'll likely encounter are described in the 8 SP 4 hotfix technote :

 

http://www.symantec.com/business/support/index?pag...

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Paul Trifunovich's picture

OK. Thanks again for the fast response. I guess I'll upgrade straight to SP5 then as this contains the above hotfix too.

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eware's picture

Hi Alex,

Thanks for pushing the timeline forward--we were getting a tremendous pressure from our business areas.

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jbrevard's picture

Hi Alex,

Any plans on EV for the new Office 2011 for Mac?

 

 

Thanks,

James

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Rob.Wilcox's picture

@jbrevard, There is no firm date for an Office 2011 for Mac client.

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bteichner's picture

I am only seeing the download for the HTTP-only Outlook add-in client for 9.0.1. Is there a DCOM version of this available?

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Rob.Wilcox's picture

@bteichner - That's the only version available for Outlook 2010 support.  As you may have read elsewhere on the forums the interfaces we have available to us in Office 2010 are significantly different to prior versions.

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Parag 2's picture

Is their client available for RPC over HTTP ?

Parag

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Rob.Wilcox's picture

In the normal client kit, both the DCOM and HTTP clients work with RPC/HTTP .. so yes, that is supported.  If you have any issues, please start a new thread, and we can work through them.

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Dale_inv's picture

Hi, is there a plan for a client that will support MS Office 2010 which is also compatible to EV Server 2007?

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MichelZ's picture

No. Support usually is one version forth and back.

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Rob.Wilcox's picture

The client will likely work, to a point, however there are some server side changes necessary for things like "search" and "archive explorer" to work properly.  These server side changes are only being made to the certified/support combinations :-

 

EV 9

EV 8 SP 4

And the fixes are already in EV 8 SP 5

So as Michel says, if you want to be supported/certified, then those are the versions of EV server you would need to be on.

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PaTryptik's picture

 

Hi,

Has anyone experienced Outlook 2010 crash when clicking an email in the Virtual Vault to be shown in the Reading Pane ?  I have three users with this issue at the moment.  Also, sometimes when they start Outlook it gets stuck at the loading ev add-in step.

Nobody is having this issue with Outlook 2007.  Our server is 8.0.4 with http://www.symantec.com/docs/TECH141575 applied.

Thanks

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Rob.Wilcox's picture

No, we've not had any people contact us with regards to Outlook crashing when clicking on an item in virtual vault.

 

I'd suggest two approaches : 1) a new forum thread, where we can discuss it in more detail, and 2)  Contact Symantec Support and progress the issue that way.

 

With regards to starting Outlook and sometimes it appears to get stuck as the loading EV Add-in step... are these people having this issue when they start up Outlook say, at home, or an airport or wherever.  Somewhere where they have an internet connection, but no connection to your corporate EV, and Exchange environment?  It *should* continue after between 60-120 seconds.  It's something I spotted, and has been fixed post this early release drop, I describe it in this technote :

 

http://www.symantec.com/business/support/index?page=content&id=TECH142653

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PaTryptik's picture

Hi Rob,

These people are at the office, connected right to the LAN, beside people having Office 2007 with no issue.  For one of those Outlook 2010 user, I uninstalled the EV add-in, deleted the KVS folder and his OST file from his profile, reinstalled the add-in and let the Outlook and EV cache refresh with the online mbx and vault.  The same issue occurred again once the VV reappearred. I guess I'll have to contact Symantec support...

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Rob.Wilcox's picture

same issue, as in the crash, or the hang when opening Outlook?

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PaTryptik's picture

Both are still occurring.  The Add-In reinstall, KVS folder and OST file re-creation didn't helped. 

The hang at Outlook startup is random, when it occurs the user kills the outlook.exe process and starts Outlook again and repeats until he can get in.

The crash is occurring every time he tries to access an item in the VV.

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Rob.Wilcox's picture

Okay, please can we start a new forum thread on this issue, as this isn't really the place to discuss it.

 

When you create the new thread, please list things like :-

 

* OS (and whether it's 64 bit or 32 bit)

* Office flavour (and whether it's 64 bit or 32 bit)

* A client trace, showing the problem with archiving.  Couple that with a dtrace of w3wp, agentclientbroker, archiving task.. though I'm not sure we need the last one.  Please indicate the subject of a test message.

 

With regards to the hang, if it can be reproduce, how long does the user wait before "giving up"?  Is anything written to the client log?  We may have to go the way of producing a userdump of Outlook to troubleshoot that further - we can cover that in the other forum post too :)

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Korbyn's picture

Did a new thread get started, seeing the same issues, especially when adding items to the VV.  A case is opened, but not going anywhere it seems.

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ivo.vandenbrande@shipmanagement.exmar.be's picture

Hello,

 

I was reading here regarding the client.

 

When I login to the Fileconnect with our serial number, I can download until 8 SP5, but there is no new client files there.

Am wondering that in case our upgrade contract has expired on this serial, we will still be able to get just the client for Outlook 2010.

This as I am sure this year there is no more budget to buy a new upgrade, but we will do a roll-out of Outlook 2010 clients before end-year.

 

Upgrading of the EV server will be combined with Exchange 2k10 upgrade scheduled for 2011.

 

So any way I can get the client files only, to connect to our 8 server?

 

Thanks,

Ivo

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Rob.Wilcox's picture

Ivo,

You'd need to contact Customer Care, or Customer Support by phone to have that looked into.

Hope that helps,

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Korbyn's picture

Rob, sorry but you were a little vague.  Will we be seeing a full EV client again soon, or is it HTTP only from here on in?  I have a 10,000 user environment who very much use the dialog box to store data in other Vault and/or change the retention policies on manually archived items.

Whether it's DCOM or not, I don't care, well, the user doesn't care, they just need the functionality, and are wanting to get onto Outlook 2010, but can't at this time.

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Rob.Wilcox's picture

The current plan is that DCOM/Full client functionality will be built in to the HTTP client... so in the future there will still be only one client.  Unfortunately there is no timescale as to when this will be, yet.  That is currently being worked out.

 

If you have many users who use the folder properties, or the "store in vault" dialog as you indicated, then at the moment the 9.0.1 Outlook 2010 client (or in fact any HTTP-only client) isn't the way forward for you.

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-Maurice's picture

I also have a customer with on-going exchange/outlook 2010 projects with 9k and another one with 16k mailboxes.

They have the same needs like change the retention category etc. and the outlook 2010 project is currently driven by a differnt team which want to rollout in early 2011

So i know that symantec currently investigates to develop a client with the full functionallity...

Does someone have any idea about the timeline? Will it Mid-2011 or early-2012

thanks maurice

PMCS.helpLine Software Gruppe
www.pmcs.de

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Rob.Wilcox's picture

Maurice,

There is no published timescale yet.

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Korbyn's picture

No offence to Symantec programmers, but I think a Full client is a higher priority then EV10.  Supporting and maintaining existing funtionality is vitial, and looks really bad to customers when the core is not there.  Very few of my clients ever deployed the HTTP-only, and are firmly entrenced in not giving it up, and in many case are not able to.  Some may, if only they could modify secondary virtual vaults.  Working on the core isn't as cool as working on the future neato stuff, but we've been living without 64-bit indexing for a long time, a couple more months delay there to focus on the client I don't think would break to many of our customers hearts...

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ZeRoC00L's picture

According to this article the release of the full outlook 2010 client is planned for December 2010.

http://www.symantec.com/business/support/index?page=content&id=TECH130537

If this response answers your concern, please mark it as a "solution"

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Rob.Wilcox's picture

That will not include a DCOM client, nor will it include the DCOM functionality in to the HTTP client.

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dmoy's picture

I just downloaded the 9.0.1 ISO from the fileconnect website, updated my GPO to the newest Outlook client and received an error stating the full DCOM client is not supported for Outlook 2010?

Description:

Product: Symantec Enterprise Vault Outlook Add-In -- Outlook 2010 or later is installed on this computer. You must install the Enterprise Vault HTTP-Only Outlook Add-In.

 

Is ony the "HTTP-Only Outlook Add-In" supported for Outlook 2010?

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Fremont's picture

Using the EV 9.0.1 http only client with outlook 2010 + pst lockdown enforced (PstDisableGrow enabled)

  • I know there is a hotfix to handle outlook 2003 2007.  Do you know anything about outlook 2010 hotfix for the same?  Wondering if one is needed even (one would think MS would have included this in outlook 2010…)

Thanks

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MichelZ's picture

Hi

 

You should create a new thread for your inquiry.

Cheers

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Tony Zhang's picture

HI,

 

I am first logon this blog. Sorry, how to download addin application. Out company are using addin 7.0+2007. But I want to try outlook2010, but addin7.0 doesn't work during outlook2010.

 

So, I want to download addin 9.0 , but I dont' know how to download it.

 

thx very much.

 

Tony

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AndrewB's picture

Tony, EV7 is not compatible with Outlook 2010

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

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Rob.Wilcox's picture

Tony,

 

It is available on FileConnect.

 

Hope that helps,

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Tony Zhang's picture

thx very much,Rob & Andrew. I tried to logon FileConnect. But it needs type in license key.

Sorry, our software is copied from Global Company DFS folder. I have not the lisence key.

How to get the addin software?

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AndrewB's picture

your license file in the C:\Program Files (x86)\Enterprise Vault install directory will have the serial number. you could try that :-)

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

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Tony Zhang's picture

thx very much, Andrew.

But I can't find out SN from the folder. My folder as shown below.

 Directory of C:\PROGRA~1\Enterprise Vault\EVClient

04/28/2011  04:16 PM    <DIR>          .
04/28/2011  04:16 PM    <DIR>          ..
01/02/2008  01:10 PM            26,112 AgentClientBrokerps.dll
01/02/2008  01:38 PM           189,440 AutoExchangeItems.exe
01/02/2008  01:48 PM           811,008 DirectoryConnectionU.dll
01/02/2008  01:10 PM            57,856 DirectoryServiceps.dll
01/02/2008  01:47 PM           130,048 DirectoryVaultU.dll
01/02/2008  01:10 PM           131,072 EVRT.DLL
01/02/2008  01:19 PM         1,318,400 EVStgAPI.dll
01/02/2008  12:47 PM           121,582 evuser.chm
01/02/2008  01:41 PM           710,144 ExchangeItemsU.dll
04/28/2011  04:16 PM    <DIR>          Languages
01/02/2008  11:42 AM            21,509 license.txt
01/02/2008  01:39 PM           155,648 OfflineVaultPH3x_en.dll
01/02/2008  01:23 PM           163,840 OfflineVaultPH_en.dll
01/02/2008  02:08 PM            78,336 ResetEVClient.exe
01/02/2008  01:10 PM            14,848 StorageOnlineOpnsps.dll
01/02/2008  02:45 PM         2,633,480 Valkyrie.dll
01/02/2008  11:49 AM               766 Vault.ico
              16 File(s)      6,564,089 bytes

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Rob.Wilcox's picture

I think Andrew means on the server.. The license is not held on the client.

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AndrewB's picture

Yes :-)

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

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Tony Zhang's picture

Thx very much, Andrew & Rob. Sorry, I can't access the server.

It seems that maybe I need waiting for 1~2 years. Because our global IT dept will describte Ooutlook2010 after 1~2 years.

I konw EV server need license. How about the EV client add-in? Also needs license?

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Leon Zebregs's picture

Hi Rob,

 

we have EV 8 SP1 with Outlook 2010.

The EV client we use is 9.0.1. There is one problem, could that be because of EV 8SP1?

 

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Rob.Wilcox's picture

Well, if the problem is to do with blank pages after you do a search and view an item, then yes... or is it something else?  I think maybe you should start a new forum thread?

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