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Enterprise Vault

Enterprise Vault shortcut display issue in Outlook 2013 - Resolved

Enterprise Vault shortcut icons sometimes do not show in Outlook 2013. This is an issue with the way that Outlook handles custom form icons and has now been resolved by Microsoft via a cumulative update.
Created: 10 Apr 2014 • Updated: 11 Apr 2014
Alex Brown's picture
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If you are an Outlook 2013 user then you may be aware of this issue related to how Outlook 2013 displays custom form icons: http://www.symantec.com/docs/TECH213877 and http://www.symantec.com/docs/TECH211221

Happily MS have released a fix for Outlook 2013 to resolve this display problem. You can download the MS update here: http://support.microsoft.com/kb/2878323. This fix is also part of the Office 2013 cumulative update for April 2014 so many of your clients will be patched automatically.