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Everything's Bigger in Texas

Created: 13 Apr 2009 • 1 comment
Esther Aladieff's picture
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You know the old saying, “Everything’s bigger in Texas”? From everything I can gather that statement is true. Whether it’s 10-gallon hats, huge belt buckles, or pickup trucks, Texas is extra large. One other thing that is bigger in Texas are the colleges. The Lone Star College System has more than 49,000 students and covers an area of 1,400 square miles in Harris and Montgomery Counties.

Because of the vastness of the system, both in number of students and sheer geography, managing the IT environment could prove to be a difficult task. One way to overcome this is by implementing a robust endpoint management solution. That is exactly what LSCS did when it implemented Altiris Client Management Suite from Symantec. Since implementing, the college has been able to reduce its backlog of IT work orders by 71 percent and reduced the time spent manually provisioning hardware by 75 percent. Next up is centralizing its entire IT environment which should bring even more productivity gains.

Click here to learn more about Lone Star College System’s implementation of Altiris Client Management Suite.

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rainier's picture

This is really great story which is similar to what happened to our IT Team.we initially were supporting 8 sites with a minimun of 300-500 agents per site and the Helpdesk Department was always queueing and the ticketing system that we used before was just in plain excel and after the implementation of the Altiris Client management Suite everything run smoothly and for the first time the Helpdesk department experienced avail.

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