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EXIT STATUS 69 OR file read failed(13)

Created: 29 Aug 2010 • Updated: 29 Aug 2010
Zahid.Haseeb's picture
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While taking the BMR backup of an OS win2003 R2 i faced the below error which i resolved from a workaround recommanded by Symantec.

Environment

NBU Server = 7.0
NBU Client = 7.0
NBU Client OS = Win2003

Error

Activity Monitor

8/30/2010 10:17:44 AM - estimated 0 Kbytes needed

8/30/2010 10:17:44 AM - started process bpbrm (3648)
8/30/2010 10:17:44 AM - started
8/30/2010 10:17:49 AM - connecting
8/30/2010 10:17:52 AM - connected; connect time: 00:00:03
8/30/2010 10:17:59 AM - begin writing
8/30/2010 10:23:11 AM - Error bpbrm(pid=3648) from client nbu65: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - EXIT STATUS 69: invalid filelist specification
8/30/2010 10:23:23 AM - Error bptm(pid=1932) socket operation failed - 10054 (at child.c.1294)      
8/30/2010 10:23:23 AM - Error bptm(pid=1932) unable to perform read from client socket, connection may have been broken 
8/30/2010 10:23:26 AM - Error bpbrm(pid=3648) could not send server status message       
8/30/2010 10:23:28 AM - end writing; write time: 00:05:29
file read failed(13)

8/30/2010 10:17:10 AM - requesting resource nbu655

8/30/2010 10:17:10 AM - requesting resource nbu655.NBU_CLIENT.MAXJOBS.nbu65
8/30/2010 10:17:10 AM - requesting resource nbu655.NBU_POLICY.MAXJOBS.nbu65
8/30/2010 10:17:10 AM - granted resource nbu655.NBU_CLIENT.MAXJOBS.nbu65
8/30/2010 10:17:10 AM - granted resource nbu655.NBU_POLICY.MAXJOBS.nbu65
8/30/2010 10:17:10 AM - granted resource MediaID=@aaaab;Path=D:\Backup\nbu655;MediaServer=nbu655
8/30/2010 10:17:10 AM - granted resource nbu655
8/30/2010 10:17:10 AM - estimated 0 Kbytes needed
8/30/2010 10:17:10 AM - begin Parent Job
8/30/2010 10:17:10 AM - begin Bare Metal Restore, Start Notify Script
8/30/2010 10:17:11 AM - started process RUNCMD (984)
8/30/2010 10:17:11 AM - ended process 0 (984)
Status 0
8/30/2010 10:17:11 AM - end Bare Metal Restore, Start Notify Script; elapsed time: 00:00:01
8/30/2010 10:17:11 AM - begin Bare Metal Restore, BMR Save
8/30/2010 10:17:11 AM - started process bpbrm (1232)
8/30/2010 10:17:16 AM - collecting BMR information
8/30/2010 10:17:16 AM - connecting
8/30/2010 10:17:17 AM - connected; connect time: 00:00:01
8/30/2010 10:17:17 AM - transferring BMR information to the master server
8/30/2010 10:17:17 AM - connecting
8/30/2010 10:17:17 AM - connected; connect time: 00:00:00
8/30/2010 10:17:44 AM - BMR information transfer successful
8/30/2010 10:17:44 AM - end writing
Status 0
8/30/2010 10:17:44 AM - end Bare Metal Restore, BMR Save; elapsed time: 00:00:33
8/30/2010 10:17:44 AM - begin Bare Metal Restore, Policy Execution Manager Preprocessed
Status 13
8/30/2010 10:23:28 AM - end Bare Metal Restore, Policy Execution Manager Preprocessed; elapsed time: 00:05:44
8/30/2010 10:23:28 AM - begin Bare Metal Restore, Stop On Error
Status 0
8/30/2010 10:23:28 AM - end Bare Metal Restore, Stop On Error; elapsed time: 00:00:00
8/30/2010 10:23:28 AM - begin Bare Metal Restore, End Notify Script
8/30/2010 10:23:29 AM - started process RUNCMD (2852)
8/30/2010 10:23:29 AM - ended process 0 (2852)
Status 0
8/30/2010 10:23:29 AM - end Bare Metal Restore, End Notify Script; elapsed time: 00:00:01
Status 13
8/30/2010 10:23:29 AM - end Parent Job; elapsed time: 00:06:19
file read failed(13)

Workaround
Downgrade the client to 6.5.x.. I downgraded the NBU client to 6.5.4

Important Link

http://seer.entsupport.symantec.com/docs/357299.htm