It’s exciting to think how far we’ve come since Vivek Kundra’s Federal CIO appointment in 2009. In an August MeriTalk poll of 1,000 government IT professionals, nearly three quarters agreed that Federal information technology has improved under Kundra’s tenure—with most citing “vision” as his greatest strength.
Yet despite this progress, significant hurdles remain. The modern U.S. citizen is still more technologically sophisticated (with 24/7 demands on phones, email clients, and all other forms of communication) than the Federal government. And no matter the communication channel, citizens expect every one of their experiences with government to be friendly, consistent, and accurate.
MeriTalk’s poll reveals more: Over ninety percent of IT professionals support the moves toward Cloud solutions and data center consolidation, yet most want fewer mandates (60%), more realistic timelines (53%) and a better feedback mechanism (46%).
Today, with all of these demands and lofty expectations persisting in a continued stricken budget environment, is Obama’s new CIO Steve VanRoekel prepared for what lies ahead? In other words, can he support today’s tech-savvy citizens and close the modernization gap?