Issue: Proxy Authentication for a first time SIM install
I currently work in an environment with a proxy server where authentication via user id and password are required. For this initial 7.1 install, I had configured the proxy in IE and ensured I could connect to the Internet prior to downloading and running the SIM install. For further information, I had already installed and configured SQL, so if you're trying to use the option to install SQL Express via the SIM process this may not work for you.
However, after the SIM installation, any further steps would fail, and I would get a HTTP: 407 Proxy Authentication Error. I wasn't even able to get to the SIM configuration screen to configure the proxy.
I went to the web and downloaded the product listing file, from the default website:http://www.solutionsam.com/solutions/pl/symantec.pl.zip
Then I manually put it in the place it would normally reside, and then I was actually able to get to the settings on the SIM to enter my proxy settings and see the files I wanted to download.
(install directory) D:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris
- this is created when you install the SIM, and where I copied the symantec.pl.zip file too.
When you relaunch the SIM, the products will still be greyed out, and you cannot install them. However, now you can get to the screen on the SIM where you can enter your proxy credentials. Then you can install whatever solutions you need.