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Inside Symantec Community Blog

Getting Started on Symantec Connect!

Created: 01 Jun 2009 • Updated: 17 May 2012 • 4 comments
Eileen's picture
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Here are a few tips and tricks that might come in handy as you get started on Symantec Connect.

Profile - Located under the "Me" menu item, in the upper right hand corner of the site, you can upload a photo, keep track of your rewards points  and customize your subscriptions to community newsletters.  Just select the "edit" tab within your profile and start customizing.

Private Messages - To send another user a private message click on the user name, and then select "send this user a message."

Notifications - Keep track of a thread you started, a post of interest or a topic by selecting "Subscriptions" when posting a new forum discussion or comment.  Subscriptions are also available in other sections of Connect (i.e. articles, blogs, videos, downloads, events and ideas).  You can even subscribe to posts that have been tagged with specific products or topics.  You can also set up automatic email notifications through your profile by clicking on the edit menu.

RSS feed: By selecting the orange RSS icon that appears on the grey bar at the top of an initial thread, article, blog entry, etc. you can add customized information to your reader of choice.

Solved Posts:  Only the original author of a thread has the ability to mark a thread as solved.  So once the solution has been provided, please be sure to mark as solved.

So now that you have the basics down, check out all the great information that is available and let me know if you have any questions, just drop me a comment or send me a private message.

Thanks,

Eileen
Online Community Manager
 

Comments 4 CommentsJump to latest comment

ChrisB75's picture

One of the first questions I had/have is how I provide the different content, whether it be a download I would like to contribute or whatever. Of course forum posts and new threads are pretty cut and dry, the download contribution would agreeably be the most involved I would suspect as far as processes go.

That beings said, I am off to try and figure it out for myself......

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Eileen's picture

Hi Chris,

In order to create content for Symantec Connect you must be a registered user.  Once you are logged into the site, go to the "create" menu (upper left hand corner) where you can then create a forum post, submit and article, post a blog entry, event, download, or submit a video or an idea.

When users post content to Symantec Connect, they “tag” it with a product and topic. These tags determine how the content appears on the site. For example, content tagged with “Cluster Server One” when posted will appear in the “Clustering and Replication” community. The more “tags” that a user assigns to a post, the more places within Connect that the post will be visible.  The forums are the only exception to this.  When posting to the forum, you can only select one product. 

For more getting started information check out Kimberley's blog post.  You may find some helpful hints there.

Just let me know if you have any further questions.

Eileen

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Nel Ramos's picture

good thing you posted this...
before this.. i had to ask all of this in the forums...
better and faster...
thanks...

Nel Ramos

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Anvita's picture

thanks. Keep posting more tips..

Thanks again.. :)

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