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Endpoint Management Community Blog

Ghost client error c0000005 resolved in build 2298.

Created: 15 Dec 2010 • 14 comments
aka001's picture
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Good news for those experiencing the c0000005 errors with the Ghost client in Windows and PE. This issue has been resolved in build 2298 of Ghost 2.5.1. Several customers have tested it and have reported back that the issue is no longer occuring. You can get the certified patch from Technical Support. The readme is attached.

This issue is documented in the following technotes: TECH145391, TECH132035 and TECH122740.

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Nitin's picture

Hi,

The c0000005 issue has been addressed in Ghost 2.5.1 build 2298. You can find more information on the link given below.

https://www-secure.symantec.com/connect/blogs/ghost-client-error-c0000005-resolved-build-2298

Regards,
Nitin

If you feel your issue has been addressed to, please use the "Mark as Solution" link for the relevant thread

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EdT's picture

How do users get this build? It is on LiveUpdate, or does it have to be requested?

If the latter, will one of you kick of a request thread?

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

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Nitin's picture

Hi,

This is not via Live Update. You need to contact tech support to avail this patch.

Regards,
Nitin

If you feel your issue has been addressed to, please use the "Mark as Solution" link for the relevant thread

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Rich Chafe's picture

Could you please supply contact link and what info I will need to provide in order to receive this latest patch.  Thank You.

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kenners2k's picture

please can someone tell me how to get the solution suite build 2298 patch?????

need it desperatly!

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Angelique28's picture

How about the customers who need the patch that cannot contact technical support due to they do not have support?

Just had a customer about it and he really needs the patch like its a matter of life and death. =(

what happened to my customer was he called customer care to get  gss 2.5 2298 patch.

customer care transfer the call to technical support of symantec then technical support transfered him back to customer care.

Now how can we help the customer????!!!!!! can anyone please please provide me a patch for 2298 for my customer.

Regards and many thanks,

Angel

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UBAl's picture

Can someone tell me how to access it.

 

Thanks

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pduthie_au's picture

I'm in need of this patch to. If I ring Symantec Support Australia are they going to be able to help me ?

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lijinan's picture

I'm in need of this patch too. How can i get it?

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Nitin's picture

There is a link to a sticky posting at the top of this forum which tells you how to contact Support for any patches and also mentions that you need to have a support agreement to qualify for the patch.

Regards,
Nitin

If you feel your issue has been addressed to, please use the "Mark as Solution" link for the relevant thread

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___Thierry's picture

I buy the product this morning at 10. a.m. with symanrec support

First try, first problem (Ghost client error c0000005)

I see in this forum that a solution is existing, then I call support and they request my xx digits support.

Of course I did not receive the support number yet (still processing somwhere...) manual processing, I guess.

Impossible to negotiate with the girl in order to have a answer ! even with a order confirmation number.

She redirect me in the customer care, the the girl sey it's impossible to request support because it takes 72 hours to the re-seller to send information. I just said that I buy from Symantec website and not in a re-seller.

Then I ask to speak to a mananger. No way !!!.

In short:

It existing a patch for a known problem (bug) that is not include in the last software release (downloaded this morning).

In addition you have to pay support in order to have the problem fixed.

In addition  you have to wait 72 hours in order to make a buyed (with known problem) software working.

So what if I didn't bought support !

Form now I decided to stop to grumble to @Microsoft, I just found a better companie :-)

Thierry

 

 

 

 

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Andrew_Hislop@symantec.com's picture

I am looking in to this for a customer today. This is a known issue and can be fixed using build 2298 and 2269 as per http://www.symantec.com/docs/TECH145391

To get a copy, you must have a valid support contract, or request a Symantec Pre-Sales Engineer to raise a support case for you.
 
 
Kindest regards,
Andrew
 
 
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Thoringe's picture

Hi. I just experienced this problem the other day. The error c0000005 occured first when I was installing remote client on a machine. Later when I tried to restore an image on another machine, I got the same error. Our version is 2266. I read that in order to get the patches 2269 and 2298 you need to contact tech support. I am the network administrator on a school and we have about 2000 licences. The support contract, however is outdated. Do we have to buy support on all the licences to get to speak to tech support to qualify for the patches?

Thor

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Nitin's picture

Thor,

I am not sure any one in this forum knows the answer for that. Probably you need to contact tech support and get it clarified on your licenses query.

Regards,
Nitin

If you feel your issue has been addressed to, please use the "Mark as Solution" link for the relevant thread

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