Great Service from a company
This was a chat b/w an ex symantec technican and a customer who got assistance long back...............................................
Cust(Ray): Are you on the same job as when we last talked?
Tech(Arun): earlier I worked with Symantec and now in a diff process
Cust(Ray): I'll not forget the EXCELLENT service you provided me via Symantec on Norton. You were the most helpful, understandable tech I ever received. Thank you again for being so nice.
Tech(Arun): Thanks...Its my duty and responsibility to help customers as best as I can
Cust(Ray):PS: well you sure did a good job for me on Norton .. you just "took over the computer" and fixed it .. that was great. Only one other company has done that. You are a GOOD service tech. I do wish the very best for you ..
Cust(Ray): I just renewed the Norton 360 this week. I like it.