Help Desk Queue Notification

When we replaced our existing Help Desk software over two years ago, we came up with a system for queue notification. Using distribution lists in Exchange, we created a naming convention for our queues using a three character prefix: ITS-Hardware

We simply use the name of the list when entering the e-mail name under contacts in Altiris.

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This allows us to manage membership easily through Exchange. When employees or contractors leave the company, we use basic account management through Active Directory to automatically remove their association to that queue.