Helpdesk 6.0 Service Pack 5 Worker/WinUser Console File Changes
Updated: 05 Aug 2008
If you have already or are still planning to upgrade a prior version of Helpdesk 6.0 to Helpdesk 6.0 Service Pack 5 (ver 6.0.308), this document might take some of the confusion out of any issues you have if you have customized your Worker or WinUser consoles prior to the SP5 upgrade.
I created this document for my own reference while evaluating SP5 before we put it into 'production' and thought I'd share my findings. Enjoy
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