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Helpdesk Solution Training

Created: 29 Jun 2006 • Updated: 11 Mar 2009 • 1 comment
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Need help for Helpdesk? Choose instructor-led training at your site or from training facilities worldwide, or enjoy self-paced, anytime-access online courses.

Instructor-led Training

Altiris instructor-led courses are taught by Altiris Certified Instructors (ACIs) who draw upon real-world experience to provide relevant course content. These courses are in-depth and draw on realistic examples and demonstrations. The practical, hands-on instruction lets you apply new skills and knowledge as soon as you return to your job.

The Helpdesk course is intended for those who will be installing, configuring, and managing Helpdesk Solution. It includes a comprehensive overview of Altiris Helpdesk Solution, including Notification Server, Inventory Solution, Carbon Copy Solution, and Web Administrator for Windows. You will receive hands-on experience with this software while learning how to install, configure, and perform day-to-day administrative tasks.

This course is intended for those who will be installing, configuring, and managing Helpdesk Solution. More information can be found on the Altiris website. (http://www.altiris.com/Services/Education2/InstructorLed.aspx)

Questions about Instructor-Led Training should be sent to TrainingReg@altiris.com

Online Training

Learn the installation, configuration, and usage of Altiris Helpdesk Solution including the administrator, worker, and end user roles and abilities. You will also learn how to effectively track incidents in your environment.

More information can be found on the Altiris website. (www.altiris.com/Services/Education/Online.aspx)

Questions about Online Training should be sent to els@altiris.com

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Klaatu01's picture

I watched the FREE introductory Online Training regarding image deployment and when the Adobe Presentation video concluded I was UNABLE to close the IE6 browser window. Eventually the browser indicated 'Program not responding' and "End Now" was an available choice which crashed the entire browser (with 3 or 4 windows). I just wanted to mention this so nobody else gets "bit" by the issue.

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