Workflow and ServiceDesk Community

This short blog describes how to contribute or suggest changes to collaborative articles (wiki) onConnect.

The release of Workflow 7.5 revolutionizes the concept of community-based documentation by creating component wiki pages for every component included in Workflow. You can find these component pages in the Articles section of the Endpoint Management Community.

As a member of the Workflow community, you can earn Symantec Connect points by adding your knowledge, use cases, and examples to the wiki pages for the components that you use.

First a quick tip to help you sort articles. You can filter the queue by author and isolate only the collaborative (wiki) articles. In the "Authors" drop-down menu, select "SymantecWorkflowTeam" (see screenshot below). The resulting queue displays the articles to which you can contribute.

To contribute to these articles, click the "Suggest Changes" tab and enter the information that you want to contribute. This works for a first-time population of a component or for suggesting changes.

Just like creating an article, after you click "Save" the changes enter moderation and await approval. While changes are awaiting approval, no additional changes can be made to a component. After your changes have been approved, they will be added and your username will appear in the contributors list at the top of the article. You will receive notification, and of course you will receive Connect points!

When Workflow 7.5 is released we'll update this blog with information about accessing these articles from Workflow.