Austinn wrote: "How do I delete a worker in the HelpDesk Worker Console? There are a couple of dummy accounts created, and I can't seem to get rid of them!"
Good question, Austinn. The current version of Helpdesk Solution will not allow you to delete a worker (default or user created) account. This is by design to preserve the integrity of the database for any worker accounts associated with work items. The only option is to make the worker account inactive. However, because you could theoretically delete an unused worker account without affecting the solution, I have submitted an enhancement request to the product manager to handle this scenario.