How do I remove the default e-mail templates?

Q:
We have created our own e-mail templates and have no intention of using the default ones, so we wish to delete them. The 'List E-mail Message Template' page does not provide an option to delete a template, so can you delete them?

A:
Not really. The only way to delete E-mail templates would be to remove them directly from the database, and that method is not supported.

The 'List E-mail Message Template' page does allow you to make the template Active or Inactive when in Edit mode, so you may make the default templates inactive. However, even if you were to delete them, they would simply appear again during an upgrade or repair of Helpdesk.