Ethan asked, "Is there a way to use Helpdesk e-mail without enabling POP3 on the Exchange server? SMTP is the only protocol in use."
Ethan, one possible workaround is to set up a mail server on the Altiris server. You can use the built in MS POP service and IIS SMPT server to do this.
- First you setup the SMTP service and create a receive domain there. Typically the DNS name of the server. Then you are able to receive e-mail from the Exchange server.
- Then you setup a MS POP service. In Properties on your server, you can set the root mail directory to the SMTP directory. Create the same domain as in IIS SMPT and under that create a firstname.lastname@example.org mailbox to pop. You can test this using Outlook Express.
- When you have the mailbox working (when you can send e-mails to it using Outlook Express and the Helpdesk is picking it up) have Exchange forward all email@example.com e-mails to firstname.lastname@example.org
Also the Exchange server must allow mail relay from the Altiris server (so it can use it as its SMTP server) for outgoing mail.