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Endpoint Management Community Blog

How To Edit an Incident Through the Worker Page or Command Line

Created: 07 Dec 2007 • Updated: 07 Dec 2007 • 5 comments
joamreynoso's picture
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This will work if you need to update an incident from an e-mail template or a command line tool. This tip is a slick way to work directly with the DB and update all the fields that you want.

From an e-mail template (will work like a link):

<a href="http://servername/aexhd/worker/default.aspx?cmd=editItem&id=WORKITEM(workitem_number)&workitem_priority_lookup_id=300&workitem_urgency_lookup_id=300&workitem_status_lookup_id=600&workitem_comment=the+computer+has+repaired+and+restore+information+of+the+user@workiten_rating=5&workitem_action=Rate&commit=yes">Link Display Name</a>

From a command line tool:

http://servername/aexhd/worker/default.aspx?cmd=editItem&id=WORKITEM(workitem_number)&workitem_priority_lookup_id=300&workitem_urgency_lookup_id=300&workitem_status_lookup_id=600&workitem_comment=the+computer+has+repaired+and+restore+information+of+the+user@workiten_rating=5&workitem_action=Rate&commit=yes

This will work if you have worker rights in the Altiris HelpDesk. It won't work for regular contacts.

Note: At the end of the command is a COMMIT=YES that will automatically save the incident changes.

Comments 5 CommentsJump to latest comment

trenkert's picture

This tag is very helpful for users making many saves and updates via email! Thx for the tip!

"They must find it difficult... Those who have taken authority as the truth, rather than truth as the authority."

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Dominique's picture

Excellent, but needs to be really tied for the security purpose.

Dom

Dom

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DRowland's picture

This only seems to work if the contact has Worker level access, which none of mine do.

I am tryiong to accomplish the same using the webservice.

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tbonsal1's picture

Can this method be adapted to use the WinUser Console instead of the Worker Console?

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Rahiz M. Shaikh's picture

Hi,

How can i assign permission so that regular contacts can closed their own incident in mail.

I have done it, but its only possible for workers

Please let me know what permission i need to assign.

Thanks
Rahiz

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