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Endpoint Management Community Blog

How I Recovered From a Failed Hard Drive

Created: 10 May 2011 • Updated: 01 Jun 2011
Terry Cutler's picture
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After years of heavy usage, the physical drive on one of my lab systems had failed.   Although I had the convenience of a lab\test system, I took the approach of a production environment to restore the system back to a functional state.

Some additional background on my lab.   It is physically located in Hillsboro Oregon inside a Farady cage (i.e. no wireless communications).   I am able to login to and interact with my lab systems from any intranet or Internet (with VPN) connection, with a wired connection into the cage.   My desk is located in a separate building on the same campus - about a 5 minute walk if I don't stop by the cafeteria or stop to talk with others in the hallway.   In general, a majority of my interaction with the lab is remote.   Physically touching systems is only required during setup or if systems are not managed via Intel vPro Technology.

First - a temporary operational environment was delivered to the client.   One example http://www.symantec.com/connect/videos/delivering-temporary-work-environment-using-intel-vpro-technology

Second - the physical hard-drive was replaced.  (i.e. I'll be there in 5 minutes.... when in reality it may be more than 15 minutes)

Third - The last backup was restored to the client.  One example how this can be done is shown at http://www.symantec.com/connect/videos/part-3-using-out-band-events-and-alerts-intel-vpro-technology  (focus on the latter half where Symantec System Recovery Disk bootable ISO is delivered along with process to restore the last backup).  

Except for a short visit to the lab to physically change the harddrive, the scenario was remediated remotely in relatively short timeframe.

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