A recording of this webcast is now available here: http://bit.ly/10xFJQP
Learn how to implement a successful Self-Service strategy that benefits both end-users and IT while fulfilling end-user expectations for IT Service Delivery.
- Evolution of Self-Service automation
- Key factors for a successful Self-Service strategy
- SymantecTM and BiomniTM Self-Service solutions
- Jason Short – ServiceDesk Product Mgr.
- Adrian Sakashita – Front Office for Symantec Product Mgr.