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How to increase the time out for Backup Exec 2012 UI

Created: 29 Oct 2013 • 2 comments
Ketan Pachpande's picture
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In Backup Exec 2012, if you get the time out error as: 

The request channel timed out while waiting for a reply after 00:09:59.9980000. Increase the timeout value passed to the call to Request or Increase the sendTimeout value on the Binding. The time alloted to this operation may have been  a portion of a longer timeout.

Error Backup.JPG

This means, the UI of Backup Exec 2012 has waited for 10 minutes for the underlaying services to reply back.

If you want BE UI to wait for longer time (let us say 20 minutes),

  1. Stop the UI.
  2. Open the file BackupExec.exe.config (located at Program Files/Symantec/Backup Exec)
  3. Replance all the occurrences of 00:10:00 with 00:20:00
  4. Start the UI.

My Senario:

In my case, a report was taking more than 10 minutes to generate (pretty sad, but dont worry, developers are working continuously for better performance).
So I increased the sendTimeout of 'NetTcpBinding_Job' to 20 minutes,
And boooom !!, the report got executed successfully in 14 minutes. 

Comments 2 CommentsJump to latest comment

igorharaslic's picture

In increased it to 00:20:00 and the error is still there...

14 minutes is a long boooooom. Ketan Pachpande please fix this software

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Patrick Mauger's picture

I got the same error when I want to see backup sets on dedup device DR4000 Dell

As Igor say : fix it !

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