How to Reset Altiris Helpdesk Incident Numbers
Scott Hardie
June 13th, 2007
If you ever wanted or needed to reset your Helpdesk Incidents back to start at 1 because of testing or an overhaul, you can do so by launching SQL Enterprise Manager or Microsoft SQL Server Management Studio (depending on your SQL version) and edit the Altiris_Incidents database by editing table workitem_next_number and changing the value to 0.