How to Search Contacts by NT ID
Updated: 06 Jan 2008 | 3 comments
Have you ever wondered how to search Helpdesk users by their NT IDs?
The solution is to customize the Helpdesk dashboard by creating a custom.config file. This file tells the helpdesk to override the default template.
- Create a text file and rename it to custom.config.
Be sure that you can see the file extensions or you might be calling it custom.config.txt. - Save the file to the \\servername\c$\Program Files\Altiris\Helpdesk\AeXHD directory.
- Once you have the file, open it and paste the following.
<?xml version="1.0" encoding="utf-8"?> <custom.configuration> <strings> <string id="sidContactSearchedFields"> contact_name,contact_phone,contact_nt_id </string> </strings> </custom.configuration> - Save the custom.config file, restart IIS by going to the server that NS is hosted on and opening a the command prompt and typing iisreset.
Take a look at this posting as well. JMadigan has a great post on how to customize the dashboard. Check it out here.
blog entry Filed Under:

The Endpoint Management Community Blog is the perfect place to share short, timely insights including product tips, news and other information relevant to the Endpoint Management community. Any authenticated Connect member can contribute to this blog.
Comments
I love it!
You have no idea how much this saved me just now. I'm trying to upgrade to SP5 and our original installers didn't get it into a custom config so I lost this after the upgrade.
Thank you thank you thank you!
- Matt
It's The Small things
How many times is it the small things like this that can make the biggest difference?
Good to see...thanks!
This is a big help
It's always the small things in life....
Thanks.
Mark Warmack
Senior Application Support Engineer
Would you like to reply?
Login or Register to post your comment.