How to Search Contacts by NT ID
Have you ever wondered how to search Helpdesk users by their NT IDs?
The solution is to customize the Helpdesk dashboard by creating a custom.config file. This file tells the helpdesk to override the default template.
- Create a text file and rename it to custom.config.
Be sure that you can see the file extensions or you might be calling it custom.config.txt. - Save the file to the \\servername\c$\Program Files\Altiris\Helpdesk\AeXHD directory.
- Once you have the file, open it and paste the following.
<?xml version="1.0" encoding="utf-8"?> <custom.configuration> <strings> <string id="sidContactSearchedFields"> contact_name,contact_phone,contact_nt_id </string> </strings> </custom.configuration> - Save the custom.config file, restart IIS by going to the server that NS is hosted on and opening a the command prompt and typing iisreset.
Take a look at this posting as well. JMadigan has a great post on how to customize the dashboard. Check it out here.

I love it!
You have no idea how much this saved me just now. I'm trying to upgrade to SP5 and our original installers didn't get it into a custom config so I lost this after the upgrade.
Thank you thank you thank you!
- Matt
It's The Small things
How many times is it the small things like this that can make the biggest difference?
Good to see...thanks!
This is a big help
It's always the small things in life....
Thanks.
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