How to Search Contacts by NT ID

Have you ever wondered how to search Helpdesk users by their NT IDs?

The solution is to customize the Helpdesk dashboard by creating a custom.config file. This file tells the helpdesk to override the default template.

1. Create a text file and rename it to custom.config.
   Be sure that you can see the file extensions or you might be calling it custom.config.txt.
2. Save the file to the \\servername\c$\Program Files\Altiris\Helpdesk\AeXHD directory.
3. Once you have the file, open it and paste the following.
   

   <?xml version="1.0" encoding="utf-8"?>
   <custom.configuration>
     <strings>
       <string id="sidContactSearchedFields"> contact_name,contact_phone,contact_nt_id
       </string>
     </strings>
   </custom.configuration>
   
   

4. Save the custom.config file, restart IIS by going to the server that NS is hosted on and opening a the command prompt and typing iisreset.

Take a look at this posting as well. JMadigan has a great post on how to customize the dashboard. Check it out here.