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How Websites Deal with Rejection

Created: 15 Nov 2012 • Updated: 18 Dec 2012
Jeannie Warner's picture
+4 4 Votes
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An SSL/TLS Certificate, which website visitors see by the HTTPS:// prefix in the address bar of your browser lets you know that the site you are visiting has been authenticated, and any information you share with that site is encrypted. Knowing that a site is legitimate and secure is especially important with holiday shopping season upon us, where scam sites spring up like snowmen only to melt away with your money.

Symantec takes its responsibility as a certificate authority seriously. It is very important that we do not issue SSL certificates to questionable organizations. Any website with a Symantec SSL certificate has gone through strict authentication practices and procedures. There are also some very firm processes for revoking certificates, or not renewing certificates if there is an issue with an organization. In fact, on average 6-8% of requests for new certificates and renewals are declined. That means Symantec denies tens of thousands of requests every year, as part of our efforts to keep consumers safe.

Why? First of all, if Symantec cannot validate a real name of a requestor, address, and phone number of an organization, the request is refused. If we identify the site as being malicious or containing phishing, no certificate is issued. If a site has numerous customers complaining of fraud or theft, a certificate can be revoked.

Following strict authentication practices and procedures is extremely important to us because it is another important link of trust on the Internet. If a site is asking you for your credit card information and they don't have an SSL Certificate (HTTPS in the URL), don't give it to them. Symantec cannot protect you from bad quality toys or leather jackets that turn out to be plastic. But we’re hard at work protecting your information from being hijacked by strangers.

Stay safe while shopping this holiday season – learn more about CYBER ATTACKS

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