The Importance of Registering Symantec Products Bought from Retail Stores (Box Products)
If you have purchased a Symantec product from a retail store (we call this as Box product), it is very important that you register this in the License Portal (https://licensing.symantec.com). Symantec will never know to whom or to what company it has been sold to unless you register it. It will be a big problem if you didn't register and you lost your certificate. It will be very difficult for us to track the record for that Box product that you bought.
If, for example, you lost your CD for SEP 11.0 and you need to get a copy of that, since we can't find a record that you own the product, Customer Care will not provide you the download (especially for products like SEP because this doesn't have activation). The same goes if you need a license key/file or if you want to get an upgrade. Getting technical support will also be twice as difficult.
The info regarding that product will only flow on our database once this has been registered.
If in case you lost your certificate, we can try tracking that if you have your invoice.
If your having difficulties with the registration, please call Customer Care.