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Important update of the Symantec Knowledgebase for DLP and Data Insight customers

The Knowledgebase has moved to a new location
Created: 21 Jun 2014 • Updated: 24 Jun 2014
Stephen Heider's picture
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The following important changes are being made to the Symantec Data Loss Prevention (DLP) and Data Insight (DI) Knowledgebase.

The content for both products is moving to a new location, to the same Technical Support Knowledge Base for other Symantec products.

Please note:

Note for Data Loss Prevention customers:

  • Unlike the previous knowledgebase, best practice within the new KB recommends using the product selector to identify the Symantec product during the search. At the time of the migration, no option to select the family of all Data Loss Prevention products was available, only options for specific DLP servers, e.g., Data Loss Prevention Network Monitor. Symantec is working to get this corrected.
  • To allow the Knowledge Base to be searched for all DLP products, use the following URL in order to "pre-load" the Data Loss Prevention family of products:

Your search page will then include DLP Family in the product selector field, and will search among the newly indexed technotes for your solution.

If you have any questions or need more information, please contact Symantec Technical Support at

Thank You,

Symantec DLP Technical Support | 1.800.342.0652