Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Security Community Blog

Important update of the Symantec Knowledgebase for DLP and Data Insight customers

The Knowledgebase has moved to a new location
Created: 21 Jun 2014 • Updated: 15 Aug 2014
Stephen Heider's picture
+2 2 Votes
Login to vote

The following important changes are being made to the Symantec Data Loss Prevention (DLP) and Data Insight (DI) Knowledgebase.

The content for both products is moving to a new location, to the same Technical Support Knowledge Base for other Symantec products.

Please note:

Note for Data Loss Prevention customers:

  • Unlike the previous knowledgebase, best practice within the new KB recommends using the product selector to identify the Symantec product during the search. At the time of the migration, no option to select the family of all Data Loss Prevention products was available, only options for specific DLP servers, e.g., Data Loss Prevention Network Monitor. This has now been corrected.
  • To allow the Knowledge Base to be searched for all DLP products, begin entering "Data Loss Prevention" into the product selector field. The web site's auto-fill option will show "Data Loss Prevention Family" at the top of the list of suggestions. If chosen, the resultant search page will then show DLP Family in the product selector field, and search results will include technotes relevant to all DLP components.

If you have any questions or need more information, please contact Symantec Technical Support at

Thank You,

Symantec DLP Technical Support | 1.800.342.0652