One of the more common concerns among new Servicedesk users is the speed with which the incident management templates load. The recent release of MR1 has improved that process, but there are still some complaints. The procedure outlined below will help reduce that time even further. Please note that there are some fields that may require access to external databases, such as the Symantec Management Platform database. If that database is slow in being accessed, load times will be affected until all data is received at the Servicedesk server.
Since each of the pages (templates) are contained in the SD.Feeder projects (and resulting web pages), creating an application pool specifically for those pages will allow them to receive a small performance gain. This is especially useful on Servicedesk servers that have a large amount of RAM available.
This will improve web page performance for the incident templates.
To take this one step further and cache it:
https://www-secure.symantec.com/connect/articles/servicedesk-performance-cheat-cache-forms-and-processes-periodically