Info you need to know regarding Symantec Endpoint Protection Manager database backups when using the built-in backup utility

We want to take this opportunity and alert our customers that we have identified an issue when using the built-in Symantec Endpoint Protection Manager utility "Database Back Up and Restore" with a large database size that results in a zip file greater than 4 GBs.

Development has determined that this is not a product issue and is currently working as designed.  The backup and restore utility does not have a size limitation.  The built-in utility is able to read and restore its own backups.  The issue is that third party zip utilities are not able to read and understand our backups when the zip file size is greater than 4 GBs.  The backup files are actually no longer a standard zip file and can only be read by our built-in utility during a restore.  Development is researching a possible product design change in a future release to avoid this confusion.

For information about how to backup the database using Microsoft SQL 2005, read the following document: Backing up a Microsoft SQL 2005 database with the Database Maintenance Plan wizard.

A public KB has been created to follow and track this issue.

Title: 'Symantec Endpoint Protection Manager database backups are corrupt when using the built-in backup utility'

Document ID: 2010021910351848

> Web URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010021910351848?Open&seg=ent

Please refer to this document for the most current updates as this issue is worked  towards resolution.  The KB will be updated as more information is available.

If you have additional questions, we will be posting a forum thread shortly.

Best,

Eric