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Installation of Dell Client Manager 2.0

Created: 18 Oct 2006 • Updated: 07 Jul 2009 • 4 comments
jsjj01's picture
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Installing Dell Client Manager 2.0? Here is what I learned when upgrading my existing Dell Client Manager 1.0 install to version 2.0.

The documentation really didn't cover all of the issues that I had arise during the install. In the next few paragraphs I hope to clear up some of the issues I had in hopes that you can benefit from the information.

The Dell Client Manager 2.0 documentation states the following:

You can upgrade by installing Dell Client Manager Standard or Plus from the Altiris Solution Center.

  • If you already have Dell Client Manager 1.0 installed, you can simply perform an upgrade to Dell Client Manager 2.0 Standard or Plus.
  • If you already have Dell OpenManage Client Administrator 3.0 installed (which includes Dell Client Manager 1.0), you can simply perform an upgrade to Dell Client Manager 2.0 Plus.

To upgrade Dell Client Manager

  1. In the Altiris Console, click the Configuration tab.
  2. In the left pane, click Upgrade/Install Additional Solutions.
  3. In the right pane, click the Available Solutions tab.
  4. Click Segments.
  5. Click Partner Solutions.
  6. Click Dell Client Manager Standard or Dell Client Manager Plus.
  7. Follow the steps in the wizard.

With these simple steps I had no doubt that my entire installation would be both easy and flawless. Simply click on this and follow the helpful prompts from the wizard and away we go. Unfortunately my experience was not this simple. While it was not overly complicated I always hold that the documentation should include more detailed information than what the Dell Client Manager 2.0 Reference Guide contained. The biggest problem I had during the install was the Dell Client Manager portion hanging and never completing. Below are my steps in completing the install with the screenshots taken from the Altiris 6.5 console. At the end of this document I will list the problems I had with upgrading the Dell Client Manager Agent on my Dell desktops and laptops.

You want to navigate to the following screen:

Locate the version that you will be upgrading in my case it was Altiris Dell Client Manager Standard. One important step I had to take to keep the install from locking up was to stop the SQL Server that I had running on my server. For some reason during the install of the Dell Client Manager it would lock up and the sqlserver process would consume over half of my cpu utilization.

Once I did this one slight modification the Dell Client Manager 2.0 seemed to complete just fine. It does an excellent job in adding and/or upgrading any dependent components for Dell Client Manager 2.0. I do like the fact that it installed the newest Altiris Console. I particularly like the real-time features that are added with the new Dell Client Manager and can only hope that HP is not far behind in adding this benefit to their client manager product.

One important safety tip to keep in mind is that when you turn on the Dell Client Manager agent upgrade component it seems to restart the computers. I did not see this mentioned in the documentation and was caught off guard when calls started coming into the help desk stating that machines were rebooting. Once the clients were installed it seemed to pop-up with Chassis Intrusion messages on my Dell computers but I did not have this turned on. This one really seemed to confound me and the only way I have found to fix it is to roll-out a BIOS policy change that clears the Chassis Intrusion Alerts and I also disabled any Chassis Intrusion notifications in the BIOS.

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ChrisBlow's picture

Excellent article! I, too, just upgraded to Dell Client Manager 2.0.

The only other problem I seem to be having is not seeing anything in the new console (6.5) regarding Dell Client Mgr.

I had to go back to the old console for upgrades and rollouts.

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jsjj01's picture

I found all of the update and rollout info under: View --> Configuration --> Solution Settings --> Platform Administration --> Dell Client Manager.

Under there you should see the Dell Client Manager Agent Rollout folder.

Just be careful when you turn the upgrade on because the majority of the computers here decided to reboot after the upgrade.

It seems to me everything I need is under the View option.

I still find myself using the old console too but I really like the look and feel of the new console...just need to figure out where everything is.

Thanks.

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ChrisBlow's picture

Thanks a bunch! I don't know how I missed that!

I had a problem with agents rebooting computers with the older version of the client as well. Since then, I've restricted the rolling out of the agent's upgrades until Patch Tuesday.

Ditto on the new console! :)

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Andrew Souter's picture

What are the options for installing Dell DCM on a machine with VMware? For a demo environment?

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