The installation of Symantec Endpoint Protection 11 fails and 'Return Value 3' is logged for 'CheckInstallPath' in the SEP_INST.
Issue :- SEP Client Install roll back on Windows Vista Enterprise Machine . (SEP 11)
Sep Install log :- MSI (c) (8C:24) [12:02:40:166]: Invoking remote custom action. DLL: C:\Users\ADMINI~1.TEA\AppData\Local\Temp\MSI6C91.tmp, Entrypoint: CheckInstallPath
Action ended 12:02:40: CheckInstallPath. Return value 3.
Info 2896.Executing action CheckInstallPath failed.
Action ended 12:02:40: InstallWelcome. Return value 3.
MSI (c) (8C:34) [12:02:40:201]: Doing action: SetupCompleteError
Action 12:02:40: SetupCompleteError.
Action start 12:02:40: SetupCompleteError.
Action 12:02:40: SetupCompleteError. Dialog created
Solution
In Windows Vista
Open Control Panel
Open Regional and Language Options
Under 'Current Formats' select 'US English'
Click OK
Should be able to install Sep 11
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Comments
Hi Shaizad, good to see you
Hi Shaizad,
good to see you sharing your experience of solving a case.
I think all the technicians should do it more often.
When you solve an interesting case, just share how you did it, and more importantly, how did you identify the root cause.
If you referred any documents, mention those as well.
Cheers,
Aniket
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