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Installing Symantec System Recovery 2013 Management Solution

Created: 17 May 2013 • Updated: 19 May 2013 • 4 comments
manishkrsingh's picture
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First-time install:

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You install Symantec Installation Manager on the computer where you plan to install the Symantec System Recovery 2013 Management Solution. Ensure the server has high speed internet connection.

For an offline installation, you install Symantec Installation Manager on a computer that has an Internet connection. You then use Symantec Installation Manager to create an installation package that you run on the computer that does not have an Internet connection

  1. Log on to your computer by using either the Administrator account or an Account with administrator privileges.
  2. Install Symantec Installation Manager (SIM).

          a) To download SIM, visit http://www.symantec.com/products/downloads/?inid=us_ps_flyout_prdts_trialware

          b) Under Infrastructure Operations, go to IT Management Suite

          c) Click Download

          d) Login through your SymAccount (If you don’t have, Register to create a new one)

          e) When you click the option to download the product on the Software Download page, the Symantec Installation Manager EXE file is downloaded. The name of the file is symantec_sim.exe. Please refer this technote http://www.symantec.com/business/support/index?page=content&id=HOWTO54448  for SIM Installation pre-requisites .

          f) Install SIM and launch it (It will automatically launch post install. To launch manually, click Start>All Programs>Symantec> Symantec Installation Manager >Symantec Installation Manager).

Note: When you start Symantec Installation Manager, if a new version is available, you are prompted to update to the new version. Choose to update immediately. SIM version should be minimum at 7.1.238

  1. Click Install new products.

 ProductSelectionScreen.png

  1. Proceed with installation. A readiness check screen will be presented if any of the prerequisite missing with remediation suggested. Follow the steps and done!!!

 For more detail install instructions, please refer product administration guide at, http://www.symantec.com/business/support/index?page=content&id=DOC6257

Upgrade:

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  1. Launch SIM (click Start>All Programs>Symantec> Symantec Installation Manager >Symantec Installation Manager)
  2. Click Settings > Change Product Listings, choose global product listing which is present as “symantec_v2.pl.xml.zip”

 Note: This step is needed as we have discontinued shipping DVDs for Symantec System Recovery 2013 Management Solution to better leverage the new release(s) and hotfix(s) of Symantec Management Platform (formerly Altiris).

 Install1.png

  1. Click Upgrade installed products

 Install2.png

  1. Proceed with upgrade…Done!

For more detail upgrade instructions, please refer product administration guide at, http://www.symantec.com/business/support/index?page=content&id=DOC6257

Comments 4 CommentsJump to latest comment

Mohammad Ashkaibi's picture

Very clear, very useful and right to the point. Thanks!

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Arrow_Raider's picture

It is no longer possible to install Symantec System Recovery 2013 Management Solution because Symantec Installation Manager 7.1 has been replaced with 7.5 as a mandatory update and 7.5 is not able to install Symantec System Recovery Management Solution.

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manishkrsingh's picture

Not sure if I got you correctly. But, Could you select Show all version in Symantec Installation Manager, see the first screenshot. It should be able to install.

Please note that it is not compatible with SMP 7.5 and this support will be given in upcoming release of Symantec System Recovery. But, Wih SIM 7.5, this should work if user choose show all versions.

Let us know your input.

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Arrow_Raider's picture

I see it in the list when I choose "Solutions" and click the checkbox to show all versions, but it is grayed out and won't let me select it.  Fortunately, I had an old download of 7.1, so I installed that and it is still able to install SSR MS.  7.1 is no longer available for download as far as I can tell, so new users are out of luck.

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