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Interesting problem with IE8 in a layer and McAfee

Updated: 29 Jul 2010 | 6 comments
ludovic_ferre's picture
+1 1 Vote
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This will be a brief post but I gather it could interest a few of our SWV customers that are still running McAfee in their environment.

One of my customer is encountering an odd problem: whenever Internet Explorer 8 is started a pop-up message appears with the following details (translated from French by me, so it could show slightly differently on an English system):

Error Window title: "McAfee Autoupdate: updaterui.exe - Component not found"
Error message: "The application could not be started because iertutil.dll cannot be found. Reinstalling the application could resolve the issue"

The Internet Explorer 8 layer effectively contains the ierutil.dll, however McAfee doesn't seem to find it.

Also when the Internet Explorer 8 layer is set to "Hide from Operating System"  Internet Explorer can start without problems.

We have an open case, but I'm on holiday for the coming week and on-site the week after, so I wanted to post this to everyone's benefit (or hopefully just someone ;).

Comments

karl_bunnell's picture
24
May
2010
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Try most current LDF file for IE8 on XP

This problem should be resolved with the most current version ( *_4.zip) of the LDF.

ludovic_ferre's picture
25
May
2010
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Excellent!

I love Connect. The best place to get good answers from the product owner or stake holder real fast ^_^.

Ludovic FERRÉ
Principal Remote Product Specialist
Symantec 

1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect

balachandar_manimala's picture
02
Aug
2010
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Download link for ( *_4.zip)

Hello Karl,

I am trying to locate the download link for "( *_4.zip)".

Could you please Ctrl+V the URL.

Regards,
Bala

karl_bunnell's picture
02
Aug
2010
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The most current version is found here: http://www.symantec.com/connect/downloads/internet...

(this is the _5.zip which has fixes/improvements over _4.zip).

wilbes16's picture
01
Sep
2010
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Still seeing the error with _5.zip

I'm still seeing the following error: McAfee AutoUpdate: udaterui.exe Unable to locate component iertutill.dll was not found
Windows XP, SP2. Ie6 running from base install.

ludovic_ferre's picture
21
Oct
2011
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We had a ressurgence of this...

However this time around the error was popping up from shstat.exe.

This is the MCAfee tray icon process, and it does the accounting.

It runs outside the layer, and it searches for iertutil.dll, however it can't find it because it looking in the environment path, and this doesn't point to the IE 8 layer in any means.

So to resolve the problem we put iertutil on the layer, under system32.

This resolved the problem :D.

Ludovic FERRÉ
Principal Remote Product Specialist
Symantec 

1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect