Introducing Mike Bilsborough, Director of Enterprise Vault Engineering Support

Hi,

My name is Mike Bilsborough, I work in the Enterprise Vault engineering group.  I have been with Enterprise Vault from the very beginning over 10 years ago.

I have worked in QA of the product but for the last 9 years in support of the product.  This began with KVS as '1 of the 2 people' who were the Enterprise Vault 24x7 worldwide technical support operation :-).  Now Director of the Enterprise Vault engineering support group who's role is to deal with support case escalations from the support organsation into the engineering group for resolution. 

People who know me will tell you I have quite a lot to say so I should be blogging weekly or so.