Invalid Product Key Fix
Went to use my computer the other day, found all of a sudden that the Altiris Virtualization failed saying "Invalid Product Key". Scratching my head, I blew all layers off the system, and removed SVS. Tried to re-install, still no luck.
Turns out the whole thing was caused by the date and time of the system. My date accidentally got set back to around 1984 by mistake, and I didn't notice it.
Put the date back, and SVS started working fine again.
So if you see "Invalid Product Key" appear, you really otta check the date and time on your computer before you start tearing it apart.
Note from the support team: The licenses do have a start time and if the clock is set to before this time, this is exactly what will happen.
The system clock mysteriously getting set back to 1984 is usually a sign of a failing CMOS battery. Sometimes this battery can be replaced.
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Comments
Thanks for the heads up
Hey rnthomas,
Thanks for pointing this issue out.
As a result of your tip, the issue has now been logged as a defect in our development system and will be added to the list of fixes for a future release.
Support is also creating a knowledge base article that we'll link to shortly.
Link to KB Article
If you would like to receive a notification if we make any changes to the way this works, please subscribe to the following article:
http://kb.altiris.com/article.asp?article=29274&p=3
Good info for testers
Thanx. It's good info for those who do a lot of testing on their systems. But I still think as SVS is free to all, then there should be no restriction if clock time is set back.
SVS 2.0 is US $29/node MSRP
SVS is free for personal use only. For any organizational use (including government, education and non-profit), you must purchase a license from Altiris or an Altiris partner. For the small business, or for the individual who wishes to use SVS for work, it is available in single-node increments. Quantity discounts are applied for purchases larger than 999 nodes.
To find a reseller near you, or to contact Altiris directly, click on the "How to Buy" link on the top menu at www.altiris.com.
Scott Jones
Product Manager
Altiris, Inc.
Scott Jones
Business Critical Engineer, Endpoint Virtualization
Symantec Corporation
www.symantec.com
Non Profit
Any Non-Profit discounts available for around 1500 nodes? =)
Educational Discounts
We do have educational discounts, and the definition for that is rather broad. Not sure what the options are for other non-profits...
Scott Jones
Business Critical Engineer, Endpoint Virtualization
Symantec Corporation
www.symantec.com
Non-Profits
Novell used to have a site where non-profits could basically petition for a donation of software licenses. Kind of like a mini grant proposal. A certain number got approved each quarter, and of course Novell got a tax deduction for them. Dunno if they are still doing that, but Altiris should be doing something along those lines. I'll see what exists and get back to you, and/or pitch this concept up the chain.
Scott Jones
Business Critical Engineer, Endpoint Virtualization
Symantec Corporation
www.symantec.com
What I found out...
Altiris does not currently have separate pricing or a donation program for non- or not-for-profit organizations. I'll find out who ran the Novell program (it was outsourced) and see what I can do here. Thanks for bringing it up!
Scott Jones
Business Critical Engineer, Endpoint Virtualization
Symantec Corporation
www.symantec.com
Thanks for checking
Thanks for checking, keep us in the know if pricing discounts for such programs changes! Thanks!
Check with their partners
After doing research I will tell you your best bet is to check with Altiris' partners HP and Dell for the price they can give you. It's really quite good for education.
Don't forget services and training
License cost is only 1 factor to consider in the equation. Professional Services and Training are paramount to a successful implementation of Altiris if you plan on taking full advantage of the investment.
James "Scott" Hardie
Vice President of Technology Services
shardie@xcendgroup.com
http://www.xcendgroup.com
James "Scott" Hardie
Security Architect
Security Business Practice
Symantec Corporation
www.symantec.com
__________________________________
Office: (810) 588 9464
Mobile: (810) 588 9464<
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