07 Dec 2007 |
This will work if you need to update an incident from an e-mail template or a command line tool. This tip is a slick way to work directly with the DB and update all the fields that you want.
04 Dec 2007 |
If you need to add the attachment path to an e-mail template (to make attachments more noticeable and accessible to the help desk staff) all you have to do is add a small piece of code (listed below) into the appropriate e-mail template.
