Here's some code to allow you to attach existing documents to an incident using Incident Rules, Automation Rules or Tasks. It can also be used to add an attachment to a Quick Incident.
It's a strange thing, but in the English speaking world—although we share the same language—when it comes to writing dates we often do things opposite. What 6/2/2006 means to you depends on where you come from. For someone from the US, it means the second of June; whereas to someone from the UK it is the 6th of February.
In the standard Helpdesk code, the winuser console (My Helpdesk Console) provides end users with a dropdown list which will allow them to specify the name of the asset that has the problem. This is populated by the list of assets associated with the user and the first and hence default record is set to None.
When you create or edit an incident in the Altiris Helpdesk, pressing the Tab key from the textbox labeled Title: takes you to the control bar when it really should take you to the textbox labeled Comments:. To correct this you will need to edit the WorkItemEdit.ascx user control.
