A Handy Formatting Trick with the Service Request Form Utility
July 28th, 2008 | 0 votes

I use the Service Request Form utility quite extensively in my helpdesk implementation. One of my favorite forms I made was the New Hire Request.

2 comments
A Handy Trick with the Service Request Form Utility
July 21st, 2008 | 0 votes

This tip is for those who use the Service Request Form utility in the Helpdesk Solution.

1 comments
Filter Out Closed Tickets in the Winuser Console
July 2nd, 2008 | 0 votes

Are you looking for a way to filter the view a user sees in the Winuser console? Looking for a specific ticket can be overwhelming when you have to sift through every single ticket you've opened. Sorting those tickets would be a neat trick.

1 comments
Increase the Default Attachment Size in Helpdesk
June 23rd, 2008 | 0 votes

I was trying to set up an e-mail template today with an attachment that was nearly 8MB in size. Upon trying to attach the file, I got an error message: "Maximum request length exceeded."

5 comments
Modify the Save As Button for Office 2007 Through DS
June 19th, 2008 | 0 votes

By now, many people have migrated their users over to Office 2007. I did at my company for two main reasons. The first was to standardize everyone on the same platform and the second was to prepare for the upcoming Exchange 2007 deployment.

2 comments
Color Code Comments in an Incident Made by a Guest
June 10th, 2008 | 0 votes

I came across an interesting little modification that I thought I would share. Perhaps some might find this useful.

I discovered a way to color code the comments made by Guest users in incidents.

0 comments
AltirisNSCABInstaller.exe - A Very Cool Utility
May 16th, 2008 | 0 votes

Do you hate, when launching the Altiris console for the first time, that you have to install those CAB files?

Well, Altiris has provided a neat little utility to install those CAB files for you.

7 comments