johnquinn's blog

A Handy Formatting Trick with the Service Request Form Utility

28 Jul 2008 |

I use the Service Request Form utility quite extensively in my helpdesk implementation. One of my favorite forms I made was the New Hire Request.

2 comments

A Handy Trick with the Service Request Form Utility

21 Jul 2008 |

This tip is for those who use the Service Request Form utility in the Helpdesk Solution.

1 comment

Filter Out Closed Tickets in the Winuser Console

02 Jul 2008 |

Are you looking for a way to filter the view a user sees in the Winuser console? Looking for a specific ticket can be overwhelming when you have to sift through every single ticket you've opened. Sorting those tickets would be a neat trick.

1 comment

Increase the Default Attachment Size in Helpdesk

23 Jun 2008 |

I was trying to set up an e-mail template today with an attachment that was nearly 8MB in size. Upon trying to attach the file, I got an error message: "Maximum request length exceeded."

5 comments

Modify the Save As Button for Office 2007 Through DS

19 Jun 2008 |

By now, many people have migrated their users over to Office 2007. I did at my company for two main reasons. The first was to standardize everyone on the same platform and the second was to prepare for the upcoming Exchange 2007 deployment.

2 comments

Color Code Comments in an Incident Made by a Guest

10 Jun 2008 |