Keeping the Altiris Agent Upgrade Process Flowing
BRING
April 3rd, 2007
When upgrading our Altiris Agent environment, such as deploying a roll-up or service pack, there are always a few straggler machines that seem to get 'stuck', and don't complete the agent upgrade task.
The tip found in a knowledgebase article can be the key to giving those machines a 'boot', so to speak..
Check out the KB Article below, entitled:
"After NS Core R3 Upgrade, some agents would not upgrade." - KB 33865
It can be found at:
To save a trip:
To save a trip to the KB article, here it is (I copied the important stuff over):
Cause
It appears that the upgrade task was not able to successfully stop the agent service before initiating the upgrade. Agent logs reported that the upgrade procedure could not remove some dll's because it could not get access.
Resolution
Running the following command on each of the machines resolved the issue:
net stop aexnsclient "%systemdrive%\Program Files\Altiris\Altiris Agent\Software Delivery\{5FA31642-CB4A-43DE-A538-CBB8B6E3BCB7}\cache\AeXClientUpgrade.exe"KB link broken
The KB link here isn't working; I think the &p=3 part at the end needs to be changed to &p=1 following the KB's migration to HTTPS and whatever changes were implemented at that time.
Thanks,
Kyle
Symantec Trusted Advisor
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Re: KB link broken
Thanks for the heads up KSchroeder. (And the suggested resolution.)
The link is now working as advertised.
JM
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