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Endpoint Management Community Blog

Links in Description field can cause ServiceDesk ticket display issues

Created: 09 May 2011
Randall Newnham's picture
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It has been seen that web links within the Description field can cause formatting issue in the Process View window when displaying an incident (see screenshot).

The cause of this is how the Process Manager parses this. To work around this, make sure you put some non-link text before the web link. Once it parses the boundary, then it is able to format correctly.