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Listening to our customers and partners to continue the evolution of Backup Exec

Created: 21 Aug 2012
Susie Spencer's picture
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It’s been just over 5 months now since Backup Exec 2012 became generally available, and we’ve seen a lot of exciting air cover regarding this release. If you are one of the few partners who haven’t heard about it yet, in this new version we introduced a brand new user interface, physical to virtual conversion, bare metal recovery, dissimilar hardware recovery and many other key features that continue to make Backup Exec stand out against the competition. Backup Exec 2012 was designed specifically to help customers and partners around the globe discover a new, easier way of managing backup and recovery.
 
Many customers, partners and third party reviewers talked about how much they loved the great new interface and the dramatic change that was introduced. As is the case with change however, some customers were frustrated with this transformation and expressed their dissatisfaction through many social media platforms. What I personally love about Symantec is that we didn’t see these concerns and simply disregard or ignore them. We listened. Our executive, engineering, marketing and product management teams listened and worked hand in hand with our customers and partners to make changes based on their feedback. Take a look at this recent article from SearchDataBackup that shows just how we listened and how we are using social media in the ongoing development of Backup Exec http://bit.ly/PjvEl5.

To find out more information on the latest release of Backup Exec 2012 SP1, that incorporates the feedback that we received from our community, visit the  blog post in the Official Backup Exec Blog on Symantec Connect.

Symantec's #1 priority has and always will be our customers and partners. Stay tuned. This is just the beginning!