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Listening To User Feedback Key To User Experience on VeriSign Websites

Created: 07 Apr 2011 • Updated: 03 Jun 2014
Reshma Kumar's picture
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We enjoy hearing from our users. We monitor user feedback daily which we receive via the handy "Feedback" link on our websites. We look forward to it and find it invaluable. Some of the feedback comes in foreign languages, some of it is spirited, and some indecipherable. But both the positive and negative feedback help us understand where we need to improve - which we take very seriously.

User feedback has helped us catch errors, understand how users use the sites and what they are looking for, improve user experiences, and address concerns. A good example of the latter is a comment we received just yesterday where a user's anti-virus software (and hopefully, it was Norton's) thought it had detected malware on a third-party widget on our sites. The comment was in German so after a quick Google Translate, it loosely translated to:

User Feedback

What we found was that it was only a false alarm thankfully. But other users probably had the same experience and had similar concerns; so, we very much appreciate this user bringing it to our attention. It gives us an opportunity to address the issue and continually improve the user experience.

So, thank you for your feedback and keep them coming. We ARE listening!