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LiveUpdate issues

Created: 30 Apr 2009 • 8 comments
skjordansk's picture
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I would believe that the first step to resolving a LiveUpdate issue is to upgrade it to the latest version using this link:

http://service1.symantec.com/Support/sharedtech.ns...

I would like to know people's thoughts on this. The idea is to not spend 15 minutes troubleshooting the issue, since the update may resolve it to being with. Besides, having the latest version of LiveUpdate will prevent any future errors from occuring.

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Barkha's picture

Also, http://service1.symantec.com/SUPPORT/ent-security.... can be helpful ,this will reregister the live update without reinstalling of the program.

...Barkha

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Nel Ramos's picture

Thanks Barkha Bathija for the addendum...

As it read, We just need be sure that we had backed-up this file below before deleting the LiveUpdate folder:

  • Product.Inventory.LiveUpdate

so not to register SEP again.

Nel Ramos

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G_70508's picture

if u were not changed any live update setting then check ur internet explorer setiing ....
are you able to connect symantech from your IE browser

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i2professional@yahoo.com's picture

imagebrowser image

This is a flow chart that will give you exact details about live update issue.

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yogirajas@live.com's picture

really amazing flowchart

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Hear4U's picture

See here - screenshot compliments of the TSE:
https://www-secure.symantec.com/connect/articles/t...

For additional articles written by TSEs, including the "TOP 25" which seem to answer many user questions, look here:
https://www-secure.symantec.com/connect/forums/troubleshooting-how-articles-created-technical-support-trusted-advisors-and-others-you

Best,

Eric

check out the community at www.infoblox.com/community

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i2professional@yahoo.com's picture

that's a great link hear4u
thanks for sharing

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