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LiveUpdate issues 

Apr 30, 2009 07:52 PM

I would believe that the first step to resolving a LiveUpdate issue is to upgrade it to the latest version using this link:

http://service1.symantec.com/Support/sharedtech.nsf/docid/1999051911110813

I would like to know people's thoughts on this. The idea is to not spend 15 minutes troubleshooting the issue, since the update may resolve it to being with. Besides, having the latest version of LiveUpdate will prevent any future errors from occuring.

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Migration User
May 28, 2009 06:41 AM

that's a great link hear4u
thanks for sharing

Migration User
May 21, 2009 01:09 PM

See here - screenshot compliments of the TSE:
https://www-secure.symantec.com/connect/articles/troubleshooting-liveupdate-issues

For additional articles written by TSEs, including the "TOP 25" which seem to answer many user questions, look here:
https://www-secure.symantec.com/connect/forums/troubleshooting-how-articles-created-technical-support-trusted-advisors-and-others-you

Best,

Eric

Migration User
May 21, 2009 12:36 PM

really amazing flowchart

Migration User
May 20, 2009 12:58 PM

imagebrowser image

This is a flow chart that will give you exact details about live update issue.

Migration User
May 20, 2009 11:31 AM

connect/imagebrowser/view/image/839451/_imagebrowser imageoriginal

Migration User
May 06, 2009 03:04 PM

if u were not changed any live update setting then check ur internet explorer setiing ....
are you able to connect symantech from your IE browser

Migration User
May 03, 2009 08:33 AM

Thanks Barkha Bathija for the addendum...

As it read, We just need be sure that we had backed-up this file below before deleting the LiveUpdate folder:
  • Product.Inventory.LiveUpdate
so not to register SEP again.

Migration User
May 01, 2009 09:39 AM

Also, http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007100907303548 can be helpful ,this will reregister the live update without reinstalling of the program.

...Barkha

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