Local Windows user profile corruption with SVS and Cisco Clean Access Agent
lidoiwo
March 20th, 2009
We are trying to deploy the Altiris Software Virtualization to start using svs packages. Users that have the SVS agent without any SV layers installed have no problems on bootup. It is when we deploy a SV layer to them Users begin having local profile corruption issues. We beleive it has something to do with the Cisco Clean access agent. The only information in the event logs is that the system can not load the users profile because it is in use by another. Our company deals with the government and the users are lockdown quite a bit. EyeBlink Professional, Pointsec Protector, Mcaffee and a host of login policies. Anybody out have an issue like this. Altiris support is stumpped.
First check
When this occures, the best you can do is import the package on a clean machine.
Go to fslrdr directory and search up the number of the package. Go to the read/write layer and delete all sids that reside ther.
Then export the package.
You also could do it by renaming the exported package to zip, open it in winzip and go to 2. Then delete the sid that is in there.
This occures often when you package as an admin and the sid ends up with 500.
The new system will recognise it and import the sid as all users, and that makes the profiles often corrupt.
I hope this helps you.
Regards
Erik
www.DinamiQs.com
Dinamiqs is the home of VirtualStorm (www.virtualstorm.org)
If Erik's solution doesn't
If Erik's solution doesn't resolve the issue create an empty layer on a machine (no importing just create a new one with nothing in it), set it to activate on system startup and see if this happens.
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