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Backup Exec

March Schedule Update for the next releases of Backup Exec

Created: 27 Mar 2013 • Updated: 28 May 2014 • 96 comments
Drew Meyer's picture
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We've been discussing this topic across a number of threads lately, so I thought I'd drop it here for all to see.

The development team has been extremely focused on quailty enhancements, as reflected in the last Hotfix released February 20th. It's had over 20,000 downloads without logging a single traceable support event.

Next up are two Service Packs, about to drop as beta code. Both are arriving at the same time; both are automatically delivered via the auto-update server when they reach General Availabilty and both apply to the software and the appliance.

They are called:
Backup Exec 2010 R3 SP3
Backup Exec 2012 SP2

The public beta release is in May and it represents the largest production-ready, white-glove, on-site testing activity that we have ever done. For more information or to join the nearly 2000 users that are already signed up, check out the beta blog.

Both are expected to hit General Availability in July.

Questions and comments welcome, and be sure to watch out for pre-release information and events coming here on Connect as well as on Spiceworks, Twitter, Reddit and Google+.

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Joe @WorkIT's picture

Thanks for the update Drew. So, will either of these next two service packs allow BE to run on Windows 8? As you know it's been over 6 months since Windows 8 was released.

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Drew Meyer's picture

Joe - Windows 8 is realy considered a desktop/mobile platform OS so we have no plans to support it in Backup Exec.

We will support Windows Server 2012 and the latest versions of Exchange and SharePoint with agents in both of the Service Packs. Read more about new platform support here.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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Shawn Lemay's picture

The question actually isn't that far off...

A lot of IT administrators will install the console on their workstation, but monitor of the servers - so can the console be installed / supported on a Windows 8 workstation?

What about desktop / laptop agent? Support for Windows 8 there?

Thanks,
Shawn

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Drew Meyer's picture

Good point, Shawn, I hadn't thought it through far enough. We do expect to support the console on Windows 8 but that will come in the release after this one. Watch here or on our social media channels for the latest as we proceed through the year.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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gerardt's picture

Will 2012 SP2 address Windows Server 2012 remote agent? I am looking to move towards another backup solution if Symantec doesn't get its butt in gear!! 2012 has only been out in both BETA and production releases for over 1 year now.

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TTT's picture

I'm also waiting for Server 2012 and vSphere 5.1 support... Oracle 12c support is also on my list (since 12c is coming soon).

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Drew Meyer's picture

Yes, for both 2010 and 2012. Check the total list of supported platforms over on the beta blog. Oracle 12c is planned for a future release so stay tuned here or on Twitter, Google+, Spiceworks or Reddit for the update.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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TTT's picture

Thanks Drew for the update, looking forward to the Beta (already signed up)!

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hhrling2's picture

Thank for the update but it is sad that no official release before July...

We have customers that run Windows server 2012 and we have to use Windows backup or buy competitive backup software because Symantec needs so long time to develope this...

Thats is Symantecs loss not ours....

/Jamo

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Drew Meyer's picture

We're sorry for causing your troubles. Our intention is to communicate clearly and openly, so you know what you can plan on. I hope you can consider working with us again in the future.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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SWAT01's picture

Hi Drew,

 

i'm wondering about your statement - "We will support Windows Server 2012 and the latest versions of Exchange and SharePoint with agents in both of the Service Packs."

 

I can't see any Exchange 2013 Support in the BE 2010 Service Pack?

 

Thx 4 advice

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BACKUP_EXEC_101's picture

Hello Swat01,

 

Backup's for Exchange 2013 is not going to be supported in the upcoming BE 2010 Service Pack releases.

But would be supported in the Backup Exec 2012 Service Pack releases and that too would support the Protection of Exchange 2013 (Non-GRT only).

Thanks..

 

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SWAT01's picture

Unbelievable that Service Pack is delayed and still no Exchange 2013 Support for Backup Exec 2010?! Can Symantec give us any timetable for such important plattforms? Using BE 2012 is no option, i wont migrate an working enviroment to an beta software, sorry to say, but i have a lot of feedback from IT projects out there, very sad that customers have to deinstall bugy BE 2012 enviroments and reinstall the "old" 2010 :(

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Laserchips's picture

Do we all get refunds on our maintenance agreements seeing how Symantec is not maintaining their product...i willing to wait one or two months but not this long...the SEP delay was reasonable but not this...time to Fire/Hire new management! ... when Dell drops you...there is a problem...

I think I am moving my clients to Dell AppAssure software...

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Tallwood6's picture

Now vSphere 5.1 update 1 is out is there any plan to support this in the final release or do we have to wait another 6 months come July?

I also see that vddk 5.1.1 is now released with the race condition now apparently resolved.

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Drew Meyer's picture

This will not be in the coming Service Pack in July (we don't want to hold it up) but we'll push it down in one of the regular maintenance releases later this summer.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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LilManTait's picture

So...support for Windows 2012 will have to wait until July?!?!

COMPLETELY dropped the ball Symantec!

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Tallwood6's picture

I love the way Symantec are almost marketing the Beta of the service pack as a means of getting product support now as if everyone is happy to run this in production!
Veeam will likely have backup and replication v7 with tape support out before this service pack lands.

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PackMatt73's picture

Hello Tallwood

We are working hard to get the best solution in the hands of our users.  In order to make sure we have the best possible release we are being methodical in our development and quality assurance.  It would be great if you would join us in the beta so you can make your voice heard directly to engineering.  I have DMed you my direct contact info.  I would be happy to speak with you regarding your experience with Backup Exec

Thanks

Matt Stephenson

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gerardt's picture

You mean there is finally a person at Symantec that is willing to explain why this 2012 product is so deficient. I'll believe it when I see it. To date Symantec has been sitting in their ivory tower telling me to take it or leave it.

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Drew Meyer's picture

gerardt, sorry to hear about your troubles. We're involved in five core social media venues on a daily basis giving you complete access to the faceless monolith: Connect, Spiceworks, Twitter, Reddit and Google+ (in addition to others). Please, let us engage with you directly to address your concerns.

My intention for this blog entry was not "take it or leave it" but a clear communication on what is and is not happening, so you can make your plans. Hope we can help you out.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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PackMatt73's picture

Hi Gerardt -

I am available to speak with you (and all our users) about what is happening with Backup Exec.  In addition to the frequent updates on this blog from Drew, you can find us on Twitter, in Spiceworks and all over Connect doing our best to adress technical issues from our users.

 

Beyond traditional phone technical support, you can also work with our Web Based Tech Support Engineers.  You can reach out to us here in Connect or via Twitter

You can also follow the beta blog for updates on what is happening with the coming release of Backup Exec.

I just IMed you my direct contact info.  Please let me know how we can help.

Matt

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SAX149's picture

Hi Matt,

thanks for your response.

Please give me/us an info when we will get Exchange 2013 & Exchange 2013 DAG support in BE 2010, i need a least an timeframe. Without any info about that it will be hard to hold BE in our company.

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PackMatt73's picture

Hey Sax

Beta starts this month and full product will ship in July

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SAX149's picture

Thanks for reply but that was not my question. I need to know when there will be Exchange 2013 & Exchange 2013 DAG Support in BE 2010!

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Drew Meyer's picture

Clarification

The Service Pack for BE2010 WILL NOT add support for Exchange 2013 and DAG.

The Service Pack for BE2012 WILL include support for Exchange 2013 and DAG.

HTH

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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SAX149's picture

Again, that didn't answered my question!

For my CIO it's important to know in which timeframe BE2010 will support Exchange 2013 and DAG.

So question is:

In which timeframe Symantec plans to deliver Exchange 2013 and DAG Support for BE 2010?

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Shawn Lemay's picture

Why are you expecting BE2010 to support a 2013 product? That's not necessarily the case with any manufacturer that has released a newer version of software. Not Symantec, not Microsoft, not even Adobe over the years... so my question, to be blunt, is why do you expect a previous version of Symantec's product to support a newer version of Microsoft's? Upgrade to the latest version of the product - then you have a leg to stand on demanding Symantec supports Exchange 2013 - but don't expect or demand it from a previous version.

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SAX149's picture

First, i think you know BE2010 R3 was released in May 2011. Second, till today, BE2010 R3 is the only BE release you can use seriously in an productive enterprise environment, i'm not talking about an SMB customer with 3 servers. So there are lot of enterprise companys out there which 1) Wont upgrade to BE2012 in this bugy state, at least not till end of next year 2) Need support for latest software plattforms.

I understand your attitude, and also for me it wont be a problem to use the latest version available - but with BE2012 you can't ensure 100% rockstable backup of an enterprise environment at the moment, and this are my business-critical requirements.

To put it bluntly (Not easy, I'm a real BE fanatic since years), if Symantec is not able to get things done, not even to inform paying customers with support and maintenance contracts about plattform support roadmaps, they will lose many good customers to other vendors doing their job quiet more sophisticated.

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Shawn Lemay's picture

So because you don't like Backup Exec 2012, you're asking Symantec to add support for newer products from other companies (Microsoft, VMware, or whoever) in a discontinued product from Symantec? Sorry - I don't want to sound rude (and I really don't mean to come off like that) - but I think you're living in a dream world.

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basilwt's picture

BEXEC 12.5 came out in 2008. Server 2008 R2 came out a year later - and support for 2008 R 2 was added to 12.5 through a service pack??? 

So why do you say its not correct to expect that a service pack for 2010 that comes out in 2013 does not add support for a MS product that came out before it? 

If 2012 worked well, then sure - expect users to upgrade - but I have had nothing but headaches with 2012 at clients - but smooth sailing with 2010.

 

Also - BEXEC 2010 R what ever, has a remote agent for SBS 2011 - which again goes totally against what you said. 2011 obviously is a later relase than BEXEC 2010 - but there is support added to the product through a revision update / service pack???

So why will there be no support for exchange 2013 or server 2012 in BEXEC 2010 service pack that gets released in 2013????

 

 

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Shawn Lemay's picture

I think you guys answered your own questions...

Product comes out in 2008 from Symantec - Microsoft ships an update in 2009. Symantec doesn't come out with another update to their product until 2010... two years after the initial product... so of course I'd expect them to update their product to support the new Microsoft product.

But, to ask Symantec to come out with a service pack to add support for a product that is discontinued to support a newer product - really!??! I'd LOVE to see this too guys - but let's be real. You can't expect any company to do that.

You guys seem to be putting SERVICE PACKS into the category of FEATURE PACKS... don't. It's completely up to a vendor to add new features in a service pack if they want - but you can't expect it.

Since Backup Exec 2012 is the latest product - I expect it to support all the current Microsoft products as well (which it's next service pack will do). If Backup Exec 2014 comes out next year and then let's say Microsoft introduces Server 2015 - no way in hell am I to think that Backup Exec 2012 should support it. I'd expect, as I have to with every other vendor, to upgrade to the latest version of that product (in this example, Backup Exec 2014).

Again - I'd LOVE to see this - but it's never going to happen.

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basilwt's picture

Hi Shawn

Thanks for your prompt reply. I am not sure I follow the difference between service packs and feature packs because I dont think there is any set standard as to what one is and what the other isnt. but even so - 2008 R2 isnt a service pack update to 2008 - yet support was added via a service pack to 12.5 - so symantec has added support for a MS product update through a service pack - so is it really too much to ask that again?

Is BEXEC 2010 discontinued? yes, but still supported? and updated? seems to be the case as a service pack is on its way... plus you can opt to install 2010 now rather than 2012 - you can request a 2010 license - so how discontinued is it? Point is a SP can add product support and the SP is coming out after the 2012 release.

Adobe X runs on XP, yes I know - its not the same thing, but similar - there are tonnes of examples of applications that came out after long after an OS - that run on the OS. So the point is that the OS came out first - yet it supports programs that came out afterwards. Although you need to update certain components of the OS (this could be compared to the Service packs) - before you comment on what I just said - as obviously programs are written afterwards for the OS - hear me out - 

There are programs out there that wont run on Windows 7, but will on Windows 7 SP1 - with certain updates. so my point is that many years after Windows 7 RTM is released - people will develope for Windows 7 SP2 (for example) - as microsoft will continue to update their product so it supports newer programs, so why cant Symantec update their product to support newer programs? (after all an OS is just a program). 

So again - what you say does not make 100% sense to me. Symantec and MS do not follow the same product release cycle - so to expect their products to tie in with each other makes no sense.

at the same time I do agree with you - as obviously symantec want their clients to upgrade, or new clients to purchase their flagship product. But 2012 is full of holes. But end users need time to update, test etc. And with the current release cycle of BEXEC, 2010, 2012, 2014, 

compared to MS which is 2003, 2008, 2012, etc - they cant tie up with each other so surely BEXEC should support at least one later revision of MS? So BEXEC 2012 should support MS 2012 and its next version - I'd also Love to see this - maybe one day it will happen.

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Shawn Lemay's picture

Your analogy of Adobe X running on XP is erronious - here I EXPECT an application to be compatible, backwards, with an Operating System.

BUT - here you're asking an application to be FORWARD compatible with an operating system.  Not the same thing - and that's the big difference.  Not understanding engineering of the product and what has changed with the OS itself is a large assumption that, we as end users & resellers, can't make.  We think that it's not big deal to add support for that - but the facts may be very different - it may require a lot of changes to support it.  Operating systems are huge beasts and can't be taken lightly - ever.

Now as for newer versions of Exchange - you could argue future - but again - the manufacturer can argue back that that is their leverage to have you upgrade.  If they kept supporting newer versions of everything - you'd have no real reason to upgrade, would you?  Even to take the stance of, "your current product stinks" - that's an opinion... not documented... certainly not the vast majority of users think that (if it was that terrible of a product, the IT Press would be all over it - I haven't read any scatthing reviews... most I've read actually praised it).

Now because Windows Vista was a failure (and some are trying to suggest Windows 8) - should we just have Symantec NOT support that too - because it's a failure?  Of course not.  IE9, when it came out - only supported Vista and above - sorry Mr. Customer - you'll have to upgrade.

Again - I'd love to see it here - but with very few exceptions - have I ever seen a vendor (Symantec) support a newer product (Server 2012) after that same vendor has updated their product (Backup Exec 2012).  Symantec is doing the next best thing THAT THEY SHOULD be doing - that is - having the legacy product support all future versions, up until Symantec releases a newer version.  So they did support all future versions from Microsoft - up until BUE2012 came out.

Now - I personally know of 3 Enterprise customers running BUE2012 with only minor issues (which I've had / seen in all previous versions of BUE).  Does that mean the product is perfect?  No... and I know of bugs that annoy me (and have found work arounds for)... but it does function.

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basilwt's picture

Hi Shawn

I dont think its a good example, I have to admit. I shouldnt try get a point across at 1am - suffering with the flu - however the point was more about custormer service and support. I did state in my comment that its not the same thing - so I understand the difference between forward and backwards compatibility. My argument was that to keep market share - a very old OS like XP gets updated to be more modern and support more current programs. XP in its initail release doesnt support the magnitude of programs that a fully updated XP does - so in that sense its similar as the OS is brought forward - aka a BEXEC program brought forward (through updates) to support more modern OS. ANyway - its still a bad example on my behalf. But the bottom line is that the latest stable release from Symantec should support current Operating systems - and the latest stable release is 2010 - not 2012 so its extremely reasonable to expect that support be added to BEXEC 2010 for current products.

Lets disregard my attempt at a example of compatibility with Adobe X and XP - but there are popular programs out there that add support for more than one generation of an OS. I never stated that support for all future OS should be added - as you state in your reply - however if I were paying maintenance yearly - then yes - I would expect support to be added - which is basically done through a new version of the program that works and has imporved functionallity compared to the previous one.

There are planety of examples of customers using a previsous generation of a program - because the newer one has incompatibilitiy problems with certain products they use - so the manufacturer updates there older product to be more compatible with newer OS - but doesnt add in the extra functionality that their newer product has. There is a difference there.

if I bought a product to backup my PC - then and all I use is a certain part of the program - then yes - I expect that program to be able to backup windows XP, then Windows 7 and Windows 8 - and I would only consider upgrading to a new version of the backup program if newer version had extra functionality I needed.Assuming I paid maintenance or support - then I expect my version to be updated to add support for more recent OS - but keep the same functionality. So if I needed to backup a VM - then I can't expect a program I bought before VMs were common place to back it up through standard updates.

Unless its technically impossible for the vendor to add support to backup a Server 2012 host / physical for example - then support should be added for clients who have BEXEC 2010 and are paying support.

Also, your reference to the IE9 forced update - at least they had a reason - something I think if I remember correctly was that IE9 has certain security features that the older OS could not handle so you had to upgrade the OS - whether just marketing or valid - there is still a explanation for it. What is Symantec reasoning for not allowing a very popular still in use version of their 2010 edition - not to support a remote client for Server 2012? If they put something out there then I might accept it.

Add knowing three enterprise clients who have minor issues is not acceptable. Just because those customers of yours accept it is probably because they have no choice - it doesnt mean they are happy or what Symantec is doing is correct.

Look - I am not arguing with you - I actually dont care if you think i am being unreasonable with expecting BEXEC 2010 to support Server 2012 - others do agree but either way its just our opinions and we have no  influence on Symantec unfortunately. Some vendors follow the same policy - others are more about the customer - and support more generations. Its a grey area.

My gripe here is with BEXEC 2012 developement team as its a flawed product and vastly different in looks and user interface as 2010 and before. I dont need the new features of 2012 - I want 2010 to backup 2012.

either way, thank you for your input, I do agree with certain views.

 

 

 

 

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gerardt's picture

I would like to chat with those 3 cutcomers that you so alude to. I have been using the BE product line since 1999 and have never experienced a more painful upgrade then that of BE2012. I upgraded from BE2010 in April 2012 and to this day many of those issues that I reported months ago are still current today (not fixed). I do not want to speak for my peers but Symantec should make certain that a product is fully funcional before releasing it to production. As far as the chatter regarding XP, adobe and prior versions that is all not pertinent to this issue. I have spoken with representatives of the Symantec BE product team and it appears to me based on those conversations they are in damaage control mode. The fact they are not yet ready for Windows Server 2012 or Exchange 2013 is common among other product vendors I have spoken with. Seems like the common production date for support on these products is July 2013. What is inexcusable is Symantec's reasons for not being ready. I await Symantecs response regarding some form of financial restitution for their poor support of BE2012.

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brupnick's picture

Shawn, I agree with what you're saying for just about every other new version of a product. But as we all know, BE2012 is a train wreck, so much so that Symantec has step by step guides describing how to go back to BE2010. There are far too many things wrong with BE2012 and Symantec has admitted as much.

Because of that, I don't think it's unreasonable to expect them to release service packs and/or hotfixes for BE2010 that will support newer operating systems or versions of software. If BE2012 was a solid product with minor bugs, that's one thing. And until it is just that - no betas, workarounds, etc - and while BE2010 is the only stable, usable version of the software for some/most people, I don't feel these expections are too high.

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Shawn Lemay's picture

I haven't seen Symantec "admit" it anywhere that the product stinks.  Furthermore - Symantec has guides to downgrade with most of their products - it's been their way for years... doesn't mean they're suggesting you do it.

Service Packs and Hotfixes is what they're going to do - they're just not going to add new features, which is what you're asking them to do.

I realize there are problems - and I realize they need to be fixed (or at least put the workarounds in place, which can be a pain)... but also realize you, as the end user (or your boss... hehehe) chose to upgrade to a newer server platform when not all of your vendors supported it.  So to vent out at Symantec because of that decision is just wrong.

I can think of a ton of companies, in my past, that have not updated to newer OSs - for a year or two... and because of that we couldn't upgrade the servers... no matter what the new features / benefits were.  This is no different. 

Again - I do feel both of your guys's pain - and while I can't do anything about it - I don't think getting angry with Symantec for not updating their legacy products to support newer OS's and Applications (that, mind you, tightly integrate with those OS's) is the correct action.  Certainly plead your case and provide the facts and hope they'll consider it - that's the best you can hope for.

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gerardt's picture

It is now May 8th 2013 and I have yet to receive a phone call from you. It seems that Symantec's only method of communicating when there is a problem is via Email. I have been running BE 2012 since April 2012 and this has been the case since the date of installation. I have managed to get the product to work in a stable fashion, with no help from your support guys, so I will not be renewing any product support (useless!!). I now have (2) Windows 2012 servers in production that I have to protect using the Microsoft native server backup because Symantec has no agent for this OS. Now my Exchange 2013 implementation is in limbo because of no BE agent for 2013.

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Drew Meyer's picture

gerardt, I'll have one of our techs reach out (most likely by email since that's often faster). If you post your case number online we can save time. You can also hit us up on Twitter, which is also usually faster than a phone call and lets you multitask.

The beta blog was updated yesterday and we are within about 10 days of the beta release. As noted above, if you are on BE2012 you WILL have support for an Exchange 2013 agent. I trust you have signed up - if not please PM me when you have.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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gerardt's picture

So after stating that I have no desire to participate in anymore BETA's or communicate with Symantec support via Email you still ask me to!!?? So no I I have not signed up for the BETA. I will have an agent for Exchange 2013?, when?

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Donald Eady's picture

Gerardt, 

   Im sorry to hear that your struggling with the product and can absoloutley understand your frustrations. Please know that we are working very hard to get the next releases out to you and as you can see in this posting https://www-secure.symantec.com/connect/blogs/upcoming-beta-programs-backup-exec your expressed concerns will be adress. Please DM me your contact information to include your Phone number, any case # you may have in relation, email address and best contact time. 

I hope this posting was helpful

  

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LilManTait's picture

Is there any workaround? Or is the Beta the only solution when working with Windows 2012/Backup Exec 2012?

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Drew Meyer's picture

LilManTait - I guess I'd consider the beta the workaround for now. You'll have the final within 90 days.

And yes, we dropped the ball on Windows 2012 support per your comment above, can't argue with that. Little tough to admit it in public though :)

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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Tallwood6's picture

And whats changed to prevent this happening again, this rubbish about "methodical in our development and quality assurance" just doesnt wash over the timescales involved?

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Drew Meyer's picture

A lot has changed and continues to change, starting with Steve Bennett's appointment as CEO. Prduct Managment, Product Marketing, Engineering and Suport all have new leadership and new organizations dedicated to quality and customer delight.

The proof is in the pudding for BE, and I recognize that I'm just spouting platitudes until we get new product to market. Let us release the Service Packs and their improvements in platform support, then keep evaluating us against our say/do quotient. I hope that you'll find us less arrogant and more consistent from the earnings calls through to the voices you hear in these forums.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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gerardt's picture

As a Symantec BE user I find your comments "arrogant" and insulting to say the least. I have had 2012 installed and running since April 2012 and have had to deal with several issues, some remained unresolved. It is a little late in the game to be asking for forgiveness in the form of patches and service packs.

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Drew Meyer's picture

gerardt, it was intended humbly. We're working as fast as we can to deliver high quality and platform esupport, especially for you folks that have stuck with us. You deserve better from the market leader.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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Tallwood6's picture

The open honest answers are appreciated and its nice to see some replys from symantec employees that arnt simply along the lines if look at the SCL you can use it when it's listed.
It would be great it symantec made some guesture of good will like 6 months free maintence or for existing BE customers (never gunna happen), but may help keep some customers in the long run.

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TONY SYLO's picture

Hi,

 My maintenance needs renewing but I will not renew until esx 5.1,exchange 2013 and windows 2012 is included.Will I be able to extend my expiration date of backupexec software to allow for this release ? Whom should I contact to get these extensions

Thanks,Tony

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Tallwood6's picture

I see now resellers are offering up to 65% off symantec backup vray licences... no discount off support for existing customers though.

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@ease's picture

Currently BE2012 supports RALUS for Oracle Linux 6 update 1 and Red Hat Enterprise Linux 6 update 2. I am running Oracle Linux 6 update 3 with the Unbreakable Enterprise Kernel (2.6.39-200.24.1.el6uek.x86_64), will this be supported in the May 2013 beta release? If yes, I will be willing to sign-up for the beta testing program.

Thanks

GJG

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Drew Meyer's picture

@ease - we're focused on Windows Server 2012 and vMware in this release. No new Linux support is planned.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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KPhang's picture

Please let me know when the Service Pack will be released to those who signed up for the Beta. There has been no information communicated to me despite having signed up for it. My project is in limbo and can't be closed simply cos the backup portion cannot be done. Best of all, your helpdesk guys doesn't even know about the existence of this beta. Symantec is fast becoming a ridiculous joke! I need this Service Pack ASAP!

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Tallwood6's picture

I'm still waiting on a download following an acceptance a week or so ago. I'd imagine the download will be made available in batches so will drag out for some time.

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Drew Meyer's picture

KPhang and Tallwood6, we updated the beta blog  yesterday. If you are a Tier 1 beta tester you'll be getting the hands-on installation last week and this. Assuming those go well, we expect you'll see the broader beta release coming within about a week.

Thanks for your patience. and KPhang we won't let your project down. Email BEBeta@symantec.com if you need something urgently and we'll see what we can do.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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SFG's picture

Are there improvements in BE 2012 with Exchange 2010 SP3?  Backups are extremely slow for my Exchange databases - 20 hours for only 300 GB of data (Windows 2008 R2 servers on VMWare 5.0.x).  I was told by Symantec support that the support pack for BE 2012 was due in May.  Looks like July now.  Support told me there are improvments for Exchange 2010 SP3 in that release.  Can this be verified? 

 

Other servers back up fine.  I've found support to be responsive and helpful, even if they cannot fix what a product won't do. 

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Drew Meyer's picture

SFG - generally speaking, we do expect solid preformance improvements in the service packs. I can't speak to your exact situation but hit us up on Twitter with #BEsupport and we can take a look.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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AngryUser1's picture

Anyone having problems with BE2012 where you are backing up ESX hosts and it causes all the vms that it has backed up to show in the server resource list?  It also doesn't provide the "update status" for the VM's even though the job failed for backing up the host.  It tells me the vm has never been backed up.  I am also part of the beta program and didn't receive the download. 

 

I started at this new company where they had several backup technologies and I chose Symantec Backup Exec to be the single technology for us to use and it has been disappointing! 

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dangel's picture

Like many here, I’ve began Windows Server 2012 pilot back in 2011 and started launching 9 months ago. Our backup solution includes (maybe "included" in the near future) Backup Exec and deduplication/replication appliances.  Since Symantec isn't able to support Server 2012, we've been wasting human capital on performing manual backups/restores.  My maintenance for BE and dedup appliances are now due for renewal, if I do renew the only benefit is just to perhaps get this backup solution to work with Server 2012 in another 3 - 6 months.  Even if Server 2012 will be supported on August 1st, it's hard to guess how long it would take Symantec to help its dedup partner on getting my appliances to work.  So what's my TCO for BE support on Server 2012?

$5,000 BE renewal last year
$5,000 BE renewal now
$7,000 Dedup renewal last year
$7,000 Dedup renwal now
--------------------------------------
$24,000 of renewal fees alone for a backup solution that hasn't and won't work any time soon

Plus human capital, new hardware/software for interm backup solution, depreciation of dedup appliances, etc.

I'm doubtful to renew this expensive and still broken solution.  Time to evaluate alternatives.  Perhaps SCDPM for physical servers which I have license for plus something like Veeam for VMs at fraction of the cost.

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basilwt's picture

This is my reply to Shawn Lemay - just adding it here as it might get missed up at the top.

BEXEC 12.5 came out in 2008. Server 2008 R2 came out a year later - and support for 2008 R 2 was added to 12.5 through a service pack??? 

So why do you say its not correct to expect that a service pack for 2010 that comes out in 2013 does not add support for a MS product that came out before it? 

If 2012 worked well, then sure - expect users to upgrade - but I have had nothing but headaches with 2012 at clients - but smooth sailing with 2010.(and earlier versions)

 

Also - BEXEC 2010 R what ever, has a remote agent for SBS 2011 - which again goes totally against what you said. 2011 obviously is a later release than BEXEC 2010 - but there is support added to the product through a revision update / service pack???

So why will there be no support for exchange 2013 or server 2012 in a BEXEC 2010 service pack that gets released in 2013????

A different note..

BEXEC 2012 is not user friendly - and looks like a child designed the interface - its cumbersome and sluggish.  I hope and pray that 2012 R2 will be more refined and user friendly and most of all, work properly and have the functionality stripped out from 2010 put back.

And yes - I agree with a earlier comment - surely we should have our maintenance extended for free by at least 6 Months - as the product has been so buggy and fix is only coming out in July?

 

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SAX149's picture

Nothing more to say - thats the real life.

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Drew Meyer's picture

Hey thread followers, keep an eye on your inboxes and on the beta blog for the service packs to come out in beta. This week should be it.

 

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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Tallwood6's picture

BETA email just arrived. I must admit to being in a bit of a quandary with backup exec, on the one hand we have made a large investment in the product and it would be a shame to throw that money down the drain. However i am that dissatisfied with the product in its current form and the development that hasnt occured in the last 9 months I'd be hard pressed to renew the maintenance in which case veeam looks very appealing with B&R v7 just around the corner. Not only has symantec dropped the ball with product support they are now being overtaking by many in terms of features, functionaility and ease of use.

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hnuman's picture

I used Backup Exec for at least 7 - 8 years with great success. I bought 2012 V-Ray blindly without any serious test because of Symantec name-brand. But I was supprised with serious bugs, solved lots of, etc... I believe service pack will be fine. But another reuest came to me from management, to cut datacenter replication costs, I have to go with a cloud solution and I found that Backup Exec V-Ray supports only Nirvanix cloud service.. Sorry but now I have to migrate Veeam. This product should be redesigned for virtualization, in a disaster scenario, recovery times are very long and costly. I will save 30 000$+ with Veaam + Windows Azure. I really like Symantec but I don't understand how that happened to this company.

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playpiano's picture

Beta email arrived to me also: but wait, i cannot install on windows server 2012 ???

So, please, tell me the meaning of the beta if i cannot install on windows server 2012.

I'm so frustrated.... I need to install media server on windows server 2012.

What does it mean? With the july release it will be possible to install on windows server 2012 or not?

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Drew Meyer's picture

No, the service packs cannot be installed on a media server. That's been in the beta blog since the beginning so I'm sorry if this is a surprise.

The next release will include a media server version. ETA TBD.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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playpiano's picture

Thank you for your answer.

From this month several of our customers has expiring maintenance and some of them are working with ws2012/windows 8 client only.

Sincerly, how to explain to that customers that after several months of ws2012/windows 8 availability Symantec has not made available upgraded backup solution?

I think this is an incredible thing and for us, as a reseller, time to decide what to do...

 

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Drew Meyer's picture

playpiano - I think the answer is pretty clear. We missed a step and we are delivering platform support as fast as we can without compromising speed for quality. You should expect the GA release in July.

We're sorry for the pains we've caused you and your customer, and we're recommitting to a much tighter platform release plan going forward. Stay tuned for more once we've nailed it down.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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ajhstn's picture

to readers, is it safe yet to install the SP2 beta and upgrade exchange to SP3?

Is anyone currently successfully running backup exec 2012 SP2 AND exchange server 2010 SP3 GRT backups?

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Drew Meyer's picture

I'm keeping a running tally of beta testers mentioning us on Twitter on this thread - you should ask them, or check out Spiceworks for honest opinions. Hit me up if you need anything more.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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Drew Meyer's picture

Update on the beta posted here.

For those of you not testing, there is still time. For those of you evaluating product direction, this will fill you on on what we've done.

Next step: a date range on the next release that will provide seamless migration. Stay tuned.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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waltzja1's picture

How's it coming for the July 2013 release of BE 2012 SP2?

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Drew Meyer's picture

Just posted an update today. We remain on track for a GA release before the end of the month.

Director of Marketing, NetBackup
@DrewMeyerSYMC

 

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waltzja1's picture

I'm not sure if this is a dumb question, but since my maintenance expired while waiting for this update, will I be able to download SP2?

JimW

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PackMatt73's picture

Yes, you will be able to get the SP when it ships later this month.

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sbrembati21's picture

Hello,

do you know the exaclty date to the exit of the updates?

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PackMatt73's picture

The SPs are on track to ship later this month.  Unfortunately, at this point, I am not allowe legally to get more specific.  We hope to have dates for you later this week.

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Harald Pristauschek's picture

Where is the release date???

Harald Pristauschek
System Engineer Infrastructure - Sitexs Databusiness IT-Solutions

Symantec

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JohnMason's picture

We recently had a Symantec salesman sell us Backup Exec 2012 which is currently going through a purchase order for Windows Server 2012 support. Our office and non-technical management were told it did support Windows Server 2012 but as we can see it is under currently in BETA and cannot be used for production? Sadly I had no say in the approval process for the new software but looking at this thread it appears this is not the case either? We just purchased your product as an upgrade from our Exec 2010 R3 install as it didn't support Server 2012 which is one of the reasons management queried about an upgrade.

With this in mind may we please get clarification on whether Backup Exec 2012 does indeed support Server 2012 in production or not? I have attempted to follow these threads and links but it has resulted in me getting more confused to the actual status of production support? It seems we're getting a fair bit of conflicting information here between your sales team and what we're seeing here - even between your staff responses I am confused.

Before the order is completed can we have clarification to the status? Many Thanks.

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Shawn Lemay's picture
  • It does NOT support Windows 2012
  • Beta for the SP2 (which is what most of this thread about) only offers support as an AGENT - meaning the main backup server must be on a different platform - but you can have an AGENT deployed to a Windows 2012 server.
  • Full support for 2012 Server is expected later this year (after SP2).

That being said - we ran into this just today and decided to move ahead and "test" the deployment of this with the latest software.  We're running our first full backup right now and so far it's positive.  YES there are bugs (like the dashboard doesn't correctly report the status of the RDX drive or storage space) - but so far it looks good.  While this isn't an ideal solution - we're stuck as the RDX drive is not supported natively with Windows 2012 (except as a full backup only medium)... so this was our only option and the customer already owned it.  If it fails / goes badly - I'll reply back here - but so far it does appear to be working... more tests to come...

 

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JohnMason's picture

Thank you for that Shawn,

I must admit I am surpised Symantec is recommending customers run beta versions of their products in live environments. You're saying the product itself doesn't work on Server 2012 such as the media server, which was also in their blog. However our infrastructure is almost completly Server 2012 so I am not sure how we'ld run Backup Exec 2012 on Server 2012 hosts out of using the beta software.

Considering sales recommended Backup Exec 2012 to us. It just seems like I'll have to recommend the cancellation the purchase order and recommend we reconsider our options.

Again thank you for the response it has clarified greatly.

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gerardt's picture

John,

You were duped as I was. I have been dealing with BE2012 for over 1 year now. I have managed to stabilize the perfomance of the software with little help from Symantec BE support (which is useless). I am now stuck waiting for the SP2 release as many others. Excuse me for saying that I have little confidence in Symantec's ability to resolve my issues with this product. I suggest that you get your money back and stay on 2010.

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AngryUser1's picture

What is actually going to be fixed in the GA release of SP2 for BE2012?  Anyone backing up their vmware environment with BE2012?  I have had nothing but trouble doing so.  Performance sucks, I get full backups taken even though an incremental job is running and so forth.

Gerardt, How did you stabilize performance?

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gerardt's picture

I am backing up Hyperv, not VMWARE. I have to say that backing up virtual machines has not been an issue. I even had my host server crash and I was able to restore VM's from a backup. However I have had and am still having ongoing issues with Exchange, SQL & SharePoint.

Exchange - Any attempt to backup Exchange to dedup media and the backup crashes and takes down my Exchange server with it. I opened a ticket for this in April 2012 and support has yet to resolve. My solution is not use Dedup for Exchange backups, I committed a 2TB drive for these backups. In addition I perform a full once a week and diffs 2x per week.

SQL - to date these backups will randomly fail due to snapshot. Again I opened a support ticket months ago and the recommendation I received was to not use snapshot technology. Even after unchecking snapshot technology in my script I still receive failures at least 2-3 times week due to snapshot technology? I have yet to discover a resolution and in fact support told me this would be addressed in a future SP release. That to was in April 2012.

SharePoint - like SQL these backups would randomly fail. I opened a ticket in May 2012. The agent for SharePoint is supposed to select those SQL databases pertinent to SharePoint and deselect all others. This was not happening and still is not happening. Because of this my SharePoint and SQL backups were contending with each other. Again I was told that a problem was acknowledged with the SharePoint agent and would be resolved in SP1. SP1 came and went and the problem remains. I resolved this by modifying the script for SharePoint and only selecting those DB's pertinent to the farm.

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PackMatt73's picture

if you send me the incident numbers for the issues you mention above, I'll have my team look into it to see what else we can be doing.

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gerardt's picture

Been there, done that back in May 2013. I have not heard anything from support.

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SFG's picture

I have BE 2012 on a Windows 2008 R2 Enterprise server.  I back up a vmware environment.  VMWare is version 5.0.x.  I've been able to restore the VMs in our DR site.  BE 2012 backs up VMs fine but does have issues with a few older Windows 2003 server VMs. 

Check your NIC drivers and firmware for your ESX hosts and backup server.  I had old NIC drivers and firmware on my NICs.  Updating the driver and firmware helped considerably. 

Exchange 2010 SP3 has been the challenge for me.  My Exchange setup is small:  only two DAG servers, about 500 GB of database space in use.  I am lucky if I get one or two successful backups a week, and these are only backup to disk.  Backups are agonizignly slow - sometimes 20 hours for a GRT backup.  I think the update is supposed to address this.  If not, we will not renew BE.

Since I upgraded the server from BE 2010 to BE 2012, The server cannot back up itself, so I cannot use it for DR at this point.  I always get vss errors.  Support has told me this is a Microsoft problem and to contact Microsoft.  Funny, since I never had the problem with BE 2010.

There is no agent for Sharepoint.  It's now just "applications and databases".  I use it on our older SharePoint farm without issues.

 

 

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JohnMason's picture

Wow that sounds like a nightmare! I was allowed to raise your points with their sales team. Trying to avoid putting a finer point on it, the response was far less than stellar. I am not sure we can trust Backup Exec 2012 and the fact their sales team outright lied to our management. I don't think we will be using any of their products in future looking at the boss.

We managed to have the purchase order cancelled on the grounds that it doesn't support Server 2012.

I wish you good luck in your setup; these comments have been a real eye opener here. We've been using Backup Exec for a while and never knew support or updates were this bad. Hopefully things will improve some time in the future but for now it doesn't fit our needs and we wouldn't run beta software without support in a production environment plus it doesn't support Server 2012 as a host.

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gerardt's picture

I have been a loyal BE user since 1999 and it is sad to say that the 2012 release is by far their worse not to mention the support for it. How I move forward depends on Symantec's response.

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