We've been discussing this topic across a number of threads lately, so I thought I'd drop it here for all to see.
The development team has been extremely focused on quailty enhancements, as reflected in the last Hotfix released February 20th. It's had over 20,000 downloads without logging a single traceable support event.
Next up are two Service Packs, about to drop as beta code. Both are arriving at the same time; both are automatically delivered via the auto-update server when they reach General Availabilty and both apply to the software and the appliance.
They are called:
Backup Exec 2010 R3 SP3
Backup Exec 2012 SP2
The public beta release is in May and it represents the largest production-ready, white-glove, on-site testing activity that we have ever done. For more information or to join the nearly 2000 users that are already signed up, check out the beta blog.
Both are expected to hit General Availability in July.